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Do not worry if you hear a brief knocking sound when loading new lament, this is because
the motor that pulls through the lament into the printhead runs at a slightly faster speed
when loading lament than it does when printing therefore what you hear is the working
of this motor.
Should this knocking sound continue whilst printing, please try unloading and reloading
your lament, whilst gently applying pressure where the lament enters the push-tting
(see
‘I can’t get the printer to extrude lament’ for more information). This should enable
the lament to ow freely from the nozzle. However, if you have tried this and are still
hearing the same noise, please contact our team via polaroid3d.com/contact and they
will guide you through a solution.
I am trying to install a cartridge and I can hear a knocking sound from the
printer.
Polaroid SmartPrep is currently compatible with Windows 7, 8 and 10. A Mac version will
be released soon.
In the meantime, in order to slice your models when using a Mac, we recommend using
third party software, Cura. This will allow you to save your model as Gcode and then print
on your Polaroid PlaySmart 3D printer.
If you are trying to print but your print bed doesn’t seem to be heating, please turn off your
printer, disconnect the cable from the back of the print bed, and leave for a minimum of 30
seconds before reconnecting and turning your printer back on. This time the bed should
heat correctly.
If this does not solve the problem, please contact our team via polaroid3d.com/contact
and they will guide you through a solution.
If this is happening it could mean that you need to readjust the bed levelling and/or nozzle
calibration. You can do this by selecting ‘Settings’ on the LCD and then following the ‘Bed
Levelling’ or ‘Print Bed Calibration’ processes. This will ensure that your bed is level before
printing and that the nozzle is the correct distance from the print bed before printing.
Is Polaroid SmartPrep compatible with both Windows and Mac?
My print bed doesn’t seem to be heating up before each print.
My model doesn’t seem to be printing correctly on the first few layers; one
side looks more squashed to the bed than the other.
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