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20
www.napoleongrills.com
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame when
valve turned to high.
For propane - improper lighng
procedure.
For natural gas - undersized supply
line.
Ensure lighng procedure is followed carefully.
The valve must be in the o posion when the
tank valve is turned on. Turn tank on slowly to
allow pressure to equalize. See lighng
instrucons.
Pipe must be sized according to installaon code.
Burners burn with yellow
ame, accompanied by the
smell of gas.
Possible spider web or other debris. Thoroughly clean burner venturi. See general
maintenance instrucons.
Burner will not light with the
igniter, but will light with a
match.
Dead baery / or installed incor-
rectly.
Loose electrode wire or switch
terminal wires.
Improper gap at electrode p.
Replace with heavy duty baery.
Check that electrode wire is rmly pushed onto
the terminal on the back of the igniter. Check
that the lead wires from the module to the
ignion switch (if equipped) are rmly pushed
onto their respecve terminals.
The gap can be adjusted by bending the p in or
out. Unl a spark is achieved.
Burner will not stay lit when
control knob is released.
Knob not being held in long enough.
Too windy.
Glass or debris in ignion area of
the burner prevenng
thermocouple from being fully
engulfed in ame.
Dirty thermocouple or thermocouple
connecon.
Faulty thermocouple or valve.
Thermocouple must have me to heat up – hold
the knob in for 30 seconds aer the burner lights,
then release
Unit will shut down if winds are greater than
10mph (16km/h). Either locate to dierent area
or use when it is less windy.
Ensure there is no glass or other debris in ignion
area, and that the small hole below the thermo-
couple is unobstructed.
Clean the thermocouple and clean the connecon
between the valve and thermocouple. Ensure the
connecon is properly ghtened.
Replace thermocouple and / or valve.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal
vibraons in the regulator and does not aect the
performance or safety of the gas heater.
Humming regulators will not be replaced.
Burner output on “high”
seng is too low. (Rumbling
noise and uering blue
ame at burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Propane regulator in “low ow”
state.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully. All
valves must be in the o posion when the tank
valve is turned on. Turn tank on slowly to allow
pressure to equalize. See lighng instrucons.
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