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TROUBLESHOOTING GUIDE TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE CAUSE SOLUTION
Burner will
not ignite
There is no power to
the cooktop
Plug into a grounded 3 prong outlet. Replace
fuse or reset circuit breaker.
Burner
will not
operate
First time use. Air
still in the gas line.
Turn on any one of the surface burner knobs
to release air from the gas lines.
Control knob is not
set correctly.
Push in knob before turning to a setting.
The burner port is
clogged.
Clean burner port opening using a sti, nylon
toothbrush or a straightened paper clip.
Burner
Flames are
uneven,
yellow and/
or noisy
Burner port(s) are
clogged.
Clean burner port opening using a sti, nylon
toothbrush or a straightened paper clip.
Burner caps are not
positioned properly.
Place burner caps so that the alignment pins
are properly aligned with the slots.
Propane gas is being
used.
The range should be converted to LP gas by
a qualied technician.
Burner
ame is too
high or too
low
Cooktop gas supply
is not correct.
Ensure the range is set for the correct
gas type. It is factory set for natural gas. If
connected to LP gas the burners should be
converted to LP gas with the orice/injector
kit supplied and the pressure regulator
converted to the LP gas setting by a qualied
technician.
The gas pressure is
not correct.
Make sure the pressure regulator is installed
correctly and the gas line pressure is correct.
See Installation Instructions.
Burner
makes
popping
noises
The burner is wet. Allow the burner to dry before using.
The burner cap and/
or gas spreader
is not positioned
correctly.
Place burner caps so that the alignment pins
are properly aligned with the slots.
Excessive
heat
around
cookware
on cooktop
The cookware is not
the proper size for
the burner.
Use cookware with a bottom surface
approximately the same size as the cooking
area and burner. Cookware should not
extend more than 1” (2.5 cm) outside the
cooking area. Adjust the ame so that it
does not come up around the cookware.
Improper
installation.
Gases not
flowing.
Turn the manual gas shut-off valve on.
Installer should make sure regulator is
correctly oriented (arrow towards unit).
PR
OBLEM POSSIBLE CAUSE SOLUTION
Oven is not
heating
No power to the
oven
Reset the circuit breaker or replace the
fuse in the electrical box to your oven.
Oven control not
turned on
Make sure the oven temperature has
been selected and timer is not "OFF".
Oven is not
c
ooking evenly
Not using the correct
bake ware or oven
rack position
Refer to cook charts for recommended
rack position. Always reduce recipe
temperature by 25 °F (15 °C) when
baking with Convention Bake mode.
Broil does
not work.
Knob settings are not
in the correct
positions.
Make sure oven temperature
selection knob is set to " BROIL" and
timer is not set to "OFF"
C
ooling fan
continues to
run after oven
is turned o
The electronic
components have
not yet cooled
suciently
The fan will turn o automatically
when the electronic components have
cooled suciently.
Oven light is
not working
properly
Light bulb loose or
burned-out.
Reinsert or replace the light bulb.
Touching the bulb with ngers may
cause the bulb to burn out.
Oven light
stays on
Door is not closing
completely
Check for obstruction in oven door.
Check to see if hinge is bent or door
switch broken.
Cannot remove
lens cover
Soil build-up around
the lens cover.
Wipe lens cover area with a clean, dry
towel prior to attempting to remove
the lens cover.
Heat blowing out
from the front
of oven.
Oven cavity
ventilation on
The oven cavity ventilation is
operating until the oven is sufficiently
cooled. This is normal.
Exc
essive
Moisture
When using bake mode, preheat
the oven rst. Convection Bake and
Convection Roast will eliminate any
moisture in the oven.
Porcelain Chips
Porcelain interior
is bumped by oven
racks
When removing and replacing oven
racks, always tilt racks upward and do
not force them to avoid chipping the
porcelain.
FOR MORE HELP, VISIT OR CALL THE CUSTOMER
SUPPORT LINE AT 1-888-784-3108.
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