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33
TROUBLESHOOTING
Ice & Water models only
PROBLEM POSSIBLE CAUSES WHAT TO DO
Water has poor
taste/odor.
Refrigerator not used for an
extended period.
Flush the water filtration system.
Dispense and discard 1 gal (4L) of
water, this will ensure the water tank is
refilled with fresh water.
Water dispenser
does not work.
Water supply turned off or
not connected.
Turn water on.
Supply line may be blocked. Check supply for kinks or leaks.
On first installation there
may be air in water system.
To remove air, run 1 gal (4L) of water
through the dispenser.
Filter may be blocked and
needs replacing.
Replace filter cartridge. Replacement
filter cartridges can be purchased
online from fisherpaykel.com or by
calling Fisher & Paykel Customer Care.
Water frozen in tank. Increase temperature to a warmer
setting in fresh food compartment
andfreezer.
Water in first
glass is warm.
Water dispenser not used
for extended period.
Discard first glass of water dispensed.
Tank capacity used recently. Allow water time to cool.
Drips overflow
drip tray.
Air trapped in tank. Flush the water filtration system.
Dispense and discard 1 gal (4L) of
water, then rest the dispenser pad for
a further 2minutes.
Dispense and discard a further 1gal
(4L) of water. This will displace trapped
air in the water tank and filter system.
New filter installed.
Water flow rate
has slowed
down.
Filter cartridge is restricted.
Check if filter icon is
illuminating.
Replace filter cartridge. Replacement
filter cartridges can be purchased
online from fisherpaykel.com or by
calling Fisher & Paykel Customer Care.
Ice buildup
inside freezer
compartment.
Freezer door not closing
tightly.
Arrange items in freezer so door can
close tightly.
Check and clean door gasket seal.
Ice maker
sounds.
Normal ice maker
operation.
See ‘User warnings and sounds’
section.
Small or large
ice cubes.
Insufficient or excessive
water pressure.
Check water pressure.
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