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18
17
FILTER REPLACEMENT / TROUBLESHOOTING
Others
TROUBLESHOOTING
The air purier may operate abnormally not because of the product malfunction
but because of minor causes or the fact that the user is not familiar with the
product use. In such a case, problems can be solved easily even without the help
from the service center just by checking the following. If the problem still persists
after you check the following, contact the service center.
Problems Check Possible solutions
No air is blowing.
• Is the power cord connected ?
Connect the power cord to an electric
outlet for 120 V~, 60 Hz.
• Is the display part all turned o ?
Press the power button and then select
the desired function.
• Isn’t the power gone out ?
Use the air purier after the power
comes back on.
• Is the front cover closed ? Close the front cover properly.
The airow speed does not
change.
• Isn’t it in manual ? Set the desired operating mode.
The airow speed is
signicantly weaker than
before.
• Isn’t the lter cleaning or
replacement time passed ?
Check the lter cleaning and
replacement cycles and then clean/
replace the lter(s) if necessary.
A bad smell comes out of
the air outlet.
• Isn’t the lter cleaning or
replacement time passed ?
Check the lter cleaning and
replacement cycles and then clean/
replace the lter(s) if necessary.
The color of the pollution
level indicator always stays
the same.
• Isn’t there dust on the pollution
sensor’s lens ?
Clean the lens of the pollution sensor.
• Does the pollution level keep
indicating a high level ?
Adjust the sensitivity of the pollution
sensor to Insensitive or standard.
• Does the pollution level keep
indicating a low level ?
Adjust the sensitivity of the pollution
sensor to sensitive or standard.
When other functional
problems are detected.
• Check the symptoms, unplug the product, and ask service center.
All other services should be done by an Airmega authorized service center.
Regarding Airmega app troubleshooting, please visit www.cowaymega.com for
more information.
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