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English 65
Troubleshooting
Before calling for service, review the symptoms and recommended solutions below. If
none of the suggested solutions resolve your problem, please visit our website at www.
samsung.com or call Samsung Customer Care at 1-800-SAMSUNG (726-7864). Note that
you will be charged for any service visits in which no defects were found.
General
Temperature
Symptom Possible causes Solution
Fridge/freezer
does not operate.
Fridge/freezer
temperature is
warm.
• Power cord is not plugged in
properly.
• Properly plug in the power
cord.
• Temperature control is not
set correctly.
• Set the temperature lower.
• Refrigerator is located near a
heat source or direct sunlight.
• Keep the refrigerator away
from direct sunlight or a heat
source.
• Not enough clearance
between refrigerator and
nearby walls or cabinets.
• Make sure there is a gap of
at least 2.5 inches (5 cm)
between the refrigerator
back and sides and any
nearby walls or cabinets.
• Energy Saver mode is
activated.
• Deactivate Energy Saver
mode.
• The refrigerator is
overloaded. Food is blocking
the refrigerator vents.
• Do not overload the
refrigerator. Do not allow
food to block vents.
An alarm sounds. • Door is not closed properly.
• Check the door and close it
properly.
The main panel
does not work.
• Main panel is locked.
• Press and hold Lock for 3
seconds to unlock the main
panel, and then try again.
Strange code is
displayed on the
progress indicator
/ The progress
indicator blinks
• Abnormal temperature
detected.
• Please consult a Samsung
Customer Care Center.
Fridge/freezer is
over-cooling.
• Temperature control is not
set correctly.
• Set the temperature higher.
Troubleshooting
Untitled-3 65 2020-11-12 4:06:10
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