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BISSELL.com 7
Problem Possible Cause Remedies
Vacuum is
Hard to Push
or Pull
Suction needs adjustment.
Adjust using the Carpet Type Control
feature on the handle. See page 4.
Vacuum Won’t
Pick Up Dirt
There is a clog in the vacuum.
Remove main hose, run broomstick through
to clear.
Remove bottom brush cover and clear
debris from brush, belt and foot area.
Remove lower hose and run broomstick
through to clear any clogs.
Filters are dirty.
Remove and rinse Pre-Motor Filters. Allow
enough time for them to dry completely
before reinserting. Remove and dust off
Post-Motor Filter. See page 6.
Incorrect Carpet Type Control
settings.
Adjust using the Carpet Type Control
feature. See page 4.
Brush Roll
Doesn’t Rotate
Brush Roll Switch is OFF. Make sure Brush Roll Switch is ON.
Vacuum is locked in upright
position.
Recline vacuum and turn the Brush Roll
Switch ON.
Brush Roll has lodged debris or
other entanglements, keeping the
brush from rotating.
Remove bottom brush cover and clear
debris from brush, belt and foot area. To
reset brush motor, machine should be
unplugged before turning ON.
Loud Noise Suction relief valve was activated.
Clear any clogs from the upper and lower
hose and brush area. Also clean all filters.
Troubleshooting
Below are some of the issues you may run into. If you don’t see the issue you’re experiencing
below, visit support.BISSELL.com.
WARNING To reduce the risk of electrical shock, turn Power Switch OFF and disconnect polarized plug from
electrical outlet before performing maintenance or troubleshooting checks.
Protecting the Vacuum’s Motor
For more assistance with your vacuum’s motor protection, visit support.BISSELL.com.
There is an internal thermal protector in your vacuum that protects it from overheating. It controls
the main vacuum motor only, not the brush motor. When it activates, the main motor will stop.
The front lights and Brush Roll will stay on but there won’t be any suction. If this happens, follow
these steps:
1. Turn vacuum OFF and unplug from electrical outlet.
2. Check for the source of overheating problem (full Dirt Tank, dirty filters or a clog) and fix by
following the steps in the “Vacuum won’t pick up dirt” troubleshooting section.
3. When the motor cools for approximately 30 minutes, the thermal protector automatically resets
and cleaning may continue. If the vacuum will not turn ON or the thermal protector continues to
activate contact Consumer Care.
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