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40
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE
Burner will
not ignite
There is no power to
the cooktop
SOLUTION
Replace fuse or reset circuit breaker.
Burner
will not
operate
First time use. Air
still in the gas line.
Control knob is not
set correctly.
Turn on any one of the surface burner knobs
to release air from the gas lines.
Push in knob before turning to a setting.
The burner port is
clogged.
Clean burner port opening using a sti, nylon
toothbrush or a straightened paper clip.
Burner
Flames are
uneven,
yellow and/
or noisy
Burner port(s) are
clogged.
Clean burner port opening using a sti, nylon
toothbrush or a straightened paper clip.
Burner caps are not
positioned properly.
Place burner caps so that the alignment pins
are properly aligned with the slots.
Propane gas is being
used.
The range should be converted to LP gas by
a qualied technician.
Burner
ame is too
high or too
low
Cooktop gas supply
is not correct.
Ensure the range is set for the correct
gas type. It is factory set for natural gas. If
connected to LP gas the burners should be
converted to LP gas with the orice/injector
kit supplied and the pressure regulator
converted to the LP gas setting by a qualied
technician.
The gas pressure is
not correct.
Make sure the pressure regulator is installed
correctly and the gas line pressure is correct.
See Installation Instructions.
Burner
makes
popping
noises
The burner is wet. Allow the burner to dry before using.
The burner cap and/
or gas spreader
is not positioned
correctly.
Place burner caps so that the alignment pins
are properly aligned with the slots.
Excessive
heat
around
cookware
on cooktop
The cookware is not
the proper size for
the burner.
Use cookware with a bottom surface
approximately the same size as the cooking
area and burner. Cookware should not
extend more than 1” (2.5 cm) outside the
cooking area. Adjust the ame so that it
does not come up around the cookware.
Improper
installation.
Gases not
flowing.
Turn the manual gas shut-off valve on.
Installer should make sure regulator is
correctly oriented (arrow towards unit).
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