#1 WHY IS THE RICE NOT FULLY COOKED OR IS OVER COOKED?
There is not enough or too much water compared to the quantity of rice being cooked, please refer to the cooking guide. Make sure that the rice is well distributed around the whole surface of the bowl in order to allow even cooking.
The lid is not closed properly, the micropressure valve is not fitted correctly or the gasket may be damaged. Stop cooking, unplug the Rice Cooker and check everything is correctly fitted.
#3 CAN I COOK DIFFERENT TYPES OF RICE IN THE COOKER?
Refer to recipe advice supplied in instructions. There will be different cooking times and water quantities for different types of rice.