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English 37
Troubleshooting
Problem Possible cause Solution
Strong odor. An odor coming from the
insulation around the inside
of the oven is normal for the
rst few times the oven is
used.
Operate the oven empty on
the bake setting at 400 °F for
1 hour.
The oven racks
are difcult to
slide.
The shiny, silver-colored
racks were cleaned in a self-
cleaning cycle.
Apply a small amount of
vegetable oil to a paper towel,
and then wipe the edges of
the oven racks with the paper
towel.
The oven door
is locked.
The circuit breaker has been
tripped or there was a power
failure while the oven door
was locked.
Activate Control Lockout, and
then unlock the control. See
the Control Lockout section
on page 17.
Information codes
OVEN
Displayed
Code
Possible cause Solution
C-d0
This code occurs if the control
key is short for 1 minute.
Clean the buttons and make sure
there is no water on/around
them. Turn off the oven and try
again. If the problem continues,
contact a local Samsung service
center.
C-d1
This code occurs if the door lock
is mispositioned.
Touch OVEN OFF, and then
restart the oven. If the problem
persists, disconnect all power to
the oven for at least 30 seconds
and then reconnect the power. If
this does not solve the problem,
call for service.
C-F0
This code occurs if
communication between
the Main and Sub PBA is
interrupted.
C-F2
This code occurs if
communication between the
Main and Touch is interrupted.
C-20
The oven sensor is open when
the oven is operating.
The oven sensor is short when
the oven is operating.
NV51R5511S_AA_DG68-01125A-02_EN+MES+CFR.indb 37 11/5/2019 10:24:36 AM
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