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4 English
Samsung Smart Home
Samsung Smart Home
Problem Action
An information message
appears while Easy
Connection is in process.
• This may happen because of the distance from
the AP (router) or because of electrical or non-
electrical interference. Try again in a moment.
My smartphone connected
to my oven without any
problems but remote
control is not working.
• Make sure the Easy Connection icon is lit on
the oven’s display panel. Press the Smart
Control button on the oven if it is not.
• Try restarting the Samsung Smart Home
app or reconnect your phone to your Wi-Fi
network.
• Unplug your router, wait at least one minute,
and plug it back in. Make sure the router
boots up completely before trying to connect
to your oven. This process might take a few
minutes.
The wireless network
connection failed.
• This product does not support the 5GHz
wireless band. Please use a router that
supports the 2.4GHz wireless band or a dual
band router that supports the 2.4GHz and
5GHz bands.
DG68-00833A-00
Troubleshooting
If you encounter a problem with the product, review the table below and try the
suggestions. If you’re still having trouble after trying the suggested solutions, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Problem Action
I cannot nd the Samsung
Smart Home app in the
Google Play Store or Apple
App Store.
• In the Play Store or App Store, enter “Samsung
Smart Home” in the search box to search for
the application. Be aware that it might not be
rst in the result list.
• The Samsung Smart Home app is only
compatible with Android devices running
Android OS 4.0 (ICS) or later and iOS devices
running iOS 7 or later.
The Samsung Smart Home
app is installed but does
not work.
• The Samsung Smart Home app supports only
compatible Samsung models.
• The previous Samsung Smart Oven app is
not compatible with Samsung Smart Home-
compliant devices.
The Samsung Smart Home
app is installed but does
not connect to the oven or
cooktop.
• Press the Smart Control button on the oven’s
display panel or the cooktop’s display panel.
Make sure the Easy Connection icon appears
indicating the oven or cooktop is connected.
• For gas cooktops, press the Smart Connect
button below the RF control knob. Make sure
the Smart Connect LED indicator turns on.
• Make sure your Wi-Fi router is ON and
connected to the Internet. (See your router’s
user manual for more information.)
• Make sure your oven or cooktop is within the
range of your W-iFi network.
The Log in to my Samsung
account has failed.
• Use the Recover feature to reset your account.
• Create a new account by selecting the Sign up
option.
Smart_home_App_DG68-00833A-00_EN+MES+CFR.indb 4 7/6/2016 4:24:00 PM
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