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Additional Information
31-US
Troubleshooting
Symptom
You cannot install the
USB driver software.
You cannot start up your
computer.
(Windows)
Memory Stick icon does
not appear in Explorer or
My Computer.
(Windows)
Memory Stick icon does
not appear.
(Macintosh)
Cause/Solution
•The specified extension cable is not
correctly connected.
t Connect correctly. (page 17)
•Device other than this unit is connected
to the USB jack on the personal
computer.
t Disconnect or turn off the USB
devices except this unit.
•“Memory Stick” is not in the unit.
t Insert “Memory Stick” into the unit.
•You have started up your computer
with a “Memory Stick” inserted in this
unit.
t Remove the “Memory Stick” from
the unit, and then start up your
computer again.
•The connection between the personal
computer and the unit is not correct.
t Connect the cable correctly. (page 17)
•“Memory Stick” is not in the unit.
t Insert “Memory Stick” into the unit.
•The connection between the personal
computer and the unit is not correct.
t Connect the cable correctly. (page 17)
•“Memory Stick” is not in the unit.
t Insert “Memory Stick” into the unit.
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