Loading ...
Loading ...
Loading ...
1110
English English
Troubleshooting
1. Cannot connect to your Wi-Fi network.
• Make sure you are connecting Lumos to a 2.4GHz
wireless network.
• Check if you have entered the correct Wi-Fi
password during Wi-Fi setup.
• Check if there are any Internet connection
problems. If the Wi-Fi signal is too weak, restart
your wireless router and try again.
2. How to reset the Wi-Fi connection.
• Continuously turn the light off and on five times
until the light blinks.
3. No response when using Lumos with the
EufyHome app.
• Check if Lumos is turned off. If yes, turn it on
and wait until Lumos reconnects with the Wi-Fi
network automatically.
• Check if there are any Internet problems. If
necessary, reset your wireless router and try again.
• If your smart device is connected to a 3G or
4G mobile network, check to see if the mobile
network’s signal is abnormal. Try again when
the signal is stable.
4. Cannot control Lumos with Alexa voice control.
• Check if you have installed the Alexa app onto
your smart device and enabled the “EufyHome”
Skill in the Alexa app. For details, refer to the
Using Lumos with Amazon Alexa / the Google
Assistant (Optional) section of this manual.
• Check if you are using the proper commands when
talking to Alexa. You must say the wake word
“Alexa” first when making your request.
• Repeat your question. Speak clearly to Alexa.
• Make sure Lumos is at least eight inches away
from walls or other objects that may cause
interference (such as microwave ovens).
• Check if there are any Internet connection
problems.
5. Cannot control Lumos with the Google Assistant
voice control.
• Check if there are any Internet connection
problems.
• Check if you have installed the Google Home
app onto your smart device and enabled the
“EufyHome” Skill in the Google Home app. For
details, refer to the Using Lumos with Amazon
Alexa / the Google Assistant (Optional) section
of this manual.
• Check if you are using the proper commands
when talking to the Google Assistant. When
making your request, first say the wake words “Ok
Google”.
• Repeat your question. Speak clearly to the
Google Assistant.
Loading ...
Loading ...
Loading ...