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Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer Support
Before You Call For Service… ge.com
Troubleshooting Tips
Problem Possible Causes What To Do
Zoneline does The unit is • Make sure the Zoneline plug is pushed completely
not start unplugged. into the outlet.
The fuse is blown/circuit • Check the house fuse/circuit breaker box and replace
breaker is tripped. the fuse or reset the breaker.
The unit is waiting for • This is normal. The Zoneline will start again after
the compressor overload it resets.
protector to reset.
Power failure. • There is an automatic delay start feature that may not
allow the unit to start, after power is restored and the
unit is turned back on, for approximately 30 seconds.
• There is a protective time delay (up to 3 minutes) to
prevent tripping of the compressor overload. For this
reason, the unit may not start normal heating or cooling
for 3 minutes after it is turned back on.
The current interrupter • Press the RESET button located on the power cord plug
device is tripped. or the box near the plug.
• If the RESET button will not stay engaged, discontinue use
of the Zoneline and contact a qualified service technician.
Zoneline does not cool Indoor airflow • Make sure there are no curtains, blinds or furniture
or heat as it should is restricted. blocking the front of the Zoneline.
Outdoor airflow is • Make sure the rear grille is not restricted. This can cause
restricted or recirculated. the unit to cycle off due to the compressor overload.
• Outdoor grille must have a minimum of 65% free area.
Non-GE grilles may be too restrictive for proper
performance. Consult your salesperson for assistance.
The temp control may • Turn the control to a lower or higher setting.
not be set high enough. NOTE: The temperature limiter may be limiting the temperature range.
The air filter is dirty. • Clean the filter at least every 30 days.
See the Operating Instructions section.
The room may have • When the Zoneline is first turned on you need to
been hot or cold. allow time for the room to cool down or warm up.
Outdoor air is • Set the vent control to the CLOSE position.
entering the room.
Burning odor at the start Dust is on the surface • This can cause a “burning” odor at the beginning of
of heating operation of the heating element. the heating operation. This odor should quickly fade.
The air is not always The heat pump is not • This is normal. The heat pump will produce warm air
cool or hot during producing hot air. but not as hot as air produced when the higher-cost
operation electric heat is used.
The fan switch may be • This causes the fan to blow room temperature air
set at continuous fan even when the compressor or heater cycles off.
The continuous air movement provides better
overall temperature control.
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