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13.Troubleshooting & FAQs
Q14: Where can I find Important
Information manual mentioned
in EDFU?
Ans.: Important Information manual
can be download on the Philips
website support page.
Q15: Why cannot detect my monitor’s
Windows Hello webcam, and
also Face Recognition option is
greyed out?
Ans:
To fix this issue, you need to
proceed following steps to
detect the webcam device again:
1. Press Crtl + Shift + ESC to launch
the Microsoft Windows Task
Manager.
2. Select ‘Services’ tag.
3. Scroll down and select ‘WbioSrvc’
(Windows Biometric Service). If
the status shows ‘Running’, right
click to stop the service first, then
restart the service manually.
4. Then go back to sign-in options
menu to set up Window Hello
Webcam.
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