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15 161-800-798-7398 sharkclean.com
MAINTENANCE - cont’d
WARNING: To reduce
the risk of shock and
unintended operation, turn
off power and unplug unit
before servicing.
TIP: Make sure you are
working in a well-lit area
and use a flashlight to help
search for blockages.
CHECKING FOR BLOCKAGES
Blockages may cause your vacuum to overheat and shut
down. To prevent this from happening, check potential
blockage areas after heavy use, or if you detect a loss of
suction or poor cleaning performance.
1 Detach the stretch hose from the back of the portable Lift-
Away
®
pod by squeezing the tabs together and pulling up.
Check the hose and pod openings for blockages.
2 Remove the dust cup and extension wand and separate
the portable Lift-Away pod from the motorized floor nozzle.
Check all openings for any blockages.
3 Detach the hose on the motorized floor nozzle at the top
by squeezing the tabs together and pulling out, and at the
bottom by pulling out the connector. Check all openings for
any blockages.
TROUBLESHOOTING GUIDE
Vacuum is not picking up debris� No suction or light suction�
(Refer to Maintenance section for more information�)
• Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before
reinserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check hose, hose connections, wand, nozzles, and accessories for blockages; clear blockages if
required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
• Rotate the suction release collar on the handle clockwise to increase suction power.
Vacuum lifts area rugs�
• Turn off unit to disengage the brushroll. Move switch to position “l” (bare floors) for suction-only
cleaning, and turn unit back on.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Rotate the suction release collar on the handle counterclockwise to decrease suction power.
Brushroll does not spin�
• If Brushroll Indicator Light on the motorized floor nozzle turns red, the brushroll has stopped
spinning. Immediately turn off and unplug vacuum, disconnect the nozzle, and remove blockage
before reconnecting and turning vacuum back on.
• With the power on, recline the handle, which will automatically turn on the brushroll.
• Make sure the On/Off switch is set to position “II”, Brushroll ON.
Vacuum turns o on its own or indicator light flashes red�
• This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the
thermostat will automatically turn the suction motor off. Perform the following steps to restart
thethermostat:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
• If hose is not fully connected to the pod, it can cause a poor electrical connection and the hose can
come loose, turning the vacuum off.
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters.
3. Check for blockages in hose, accessories, and inlet openings.
4. Remove cord from cord hook so hose latch can be seen and engaged.
5. Ensure that hose, wand, and handle are all clicked securely into place at all connection points:
a. Where hose meets back of pod (may require additional force; pull on hose to ensure latch is
fully engaged)
b. Where wand plugs into floor nozzle
c. Where handle plugs into wand
6. Plug in vacuum and turn it on.
Note: If vacuum still does not start, contact Customer Service at 1-800-798-7398.
WARNING: To reduce the risk of shock and unintended operation, turn o
power and unplug unit before servicing�
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