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Page 21 of 22
Part O.
Problem Cause
Ignitor pin (03) and Burner
(08) are wet
Ignitor Battery (B) is
incorrectly inserted
Ignitor Pin (03) is broken
No Gas flow
Regulator(11/19) isn’t
connected securely to the
tank
Gas flow is obstructed
Burner holes are clogged
Flame is obstructed at
burner holes
Regulator(11) hose is kinked
No Gas flow
Excess flow Safety Valve(10)
has been activated
High or gusting winds
No gas flow
Excess flow safety valve has
been activated
Heater unit emits a lot
of black smoke
Check that all Burner holes are free of any small lava
rocks pieces.
Straighten Hose (11) of all bends or kinks.
Flame blows out
easily
Increase flame to ‘HIGH’
Sudden drop in gas
flow
Check that the gas tank isn’t empty
See ‘Sudden drop in gas flow’ above
Check that the Gas tank isn’t empty.
Turn the Control Knob(12) to the ‘OFF’ position.
Close the Tank Valve and disconnect Propane gas
tank.
Turn the Control Knob(12) to ‘HIGH’; wait 1 minute.
Turn the Control Knob (12) back to the 'OFF’
position.
Reconnect Propane gas tank.
Light the fire unit as indicated in the ‘To Light’
section of this manual.
Check that the Gas tank isn’t empty
Herebelow is a simple guide on frequently asked questions / frequently occurring issues.
Read through carefully and execute accordinlgy and adequately.
Whenever you are uncertain, please contact Qualified Technician Services and/or Fire Department.
Solution
Fire Pit / Fire Table /
Column DOES NOT
light up.
Tighten Regulator connection to the Gas tank
Check all hoses (11) for kinks and bends.
Turn all gas flow connections OFF.
Insert an opened paperclip (or similar item) into
each of the burner ports to clear them out.
Burner DOES NOT
light
while using a match
Dry off with a soft cloth
Check which direction the battery is inserted OR
battery needs to be replaced
Contact Manufacturer for a replacement part
TROUBLE SHOOTING
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