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VIZIO VP423 HDTV10A User Manual
Version 5/16/2008 80
www.VIZIO.com
For displays forty-two inches (42”) and larger, VIZIO will generally cover the transportation charges to perform an on-site swap of
the original unit with the replacement unit. For displays under forty-two inches (42”), the customer is responsible for the
transportation charges to VIZIO’s service center. VIZIO will be responsible for the return transportation charges from the service
center to the customer. Please read VIZIO’s Limited Product Warranty for warranty terms and conditions.
MAIL-IN WARRANTY REPAIR PROCEDURE
Mail-In Warranty Repair generally is performed on displays which are smaller than 30 inches.
If VIZIO Technical Support determines that a problem with a display unit may be within the terms and conditions of the VIZIO
Limited Product Warranty and that a mail-in repair may be performed, the customer will be provided with a return authorization
number and mail-in repair instructions. Proof of purchase is required to confirm the product is within the one-year limited
warranty period and meets the terms and conditions of the VIZIO Limited Product Warranty.
The customer will be provided with instructions for packing and shipping the unit to the VIZIO service center. The original carton
box and packing material, or an equivalent as designated by VIZIO, must be utilized. The cost of shipping to VIZIO’s service
center is at the customer's expense. After the product is repaired and tested, the VIZIO service center will ship the unit back to
the customer at VIZIO’s expense. VIZIO is not responsible for the de-installation or re-installation of the product. Please read
VIZIO’s Limited Product Warranty for warranty terms and conditions.
PLEASE DO NOT RETURN YOUR UNIT TO VIZIO WITHOUT PRIOR AUTHORIZATION.