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90-Day Money-Back Guarantee
The PowerXL Grind & Go is covered by a 90-day money-back guarantee. If you are not 100% satised
with your product, return the product and request a replacement product or refund. Proof of purchase is
required. Refunds will include the purchase price, less processing and handling. Follow the instructions in
the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if
your product or component part does not perform as expected, the guarantee extends only to the
original purchaser and is not transferable. If you experience an issue with one of our products within
1 year of purchase, return the product or the component part for replacement with a functionally
equivalent new product or part. The original proof of purchase is required, and you are responsible to
pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage
ends six (6) months following the receipt date of the replacement appliance or the remainder of the
existing guarantee, whichever is later. Tristar reserves the right to replace the appliance with one of equal
or greater value.
Return Policy
If, for any reason, you would like to replace or return the product under the money-back guarantee, your
order number can be used as the return merchandise authorization number (RMA). If the product was
purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to
the address provided below for a replacement, which will incur no additional processing and handling fees,
or for the refund of your purchase price, less processing and handling. You are responsible for the cost of
returning the product. You can locate your order number at www.customerstatus.com. You can call customer
service at 973-287-5183 or email [email protected] for any additional questions. Pack the product
carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number,
(4) email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify on the
note whether you are requesting a refund or replacement. Write the RMA on the outside of the package.
Send the product to the following return address:
PowerXL Grind & Go
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact
Customer Service at 973-287-5183.
Refund
Refunds requested within the money-back guarantee timeframe will be issued to the payment method
used at purchase if the item was purchased directly from Tristar. If the item was purchased from an
authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax
amount. Processing and handling fees are non-refundable.
14 PowerXL Grind & Go
™
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