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19
Symptom Remedy
The software cannot
be installed from the
CD-ROM.
• There isn’t enough space on the hard disk.
t Check the hard disk space. If several drives are available,
choose a hard disk other than drive C with adequate space.
• The CD-ROM’s auto-play function is switched off.
t Execute the “AutoRun.exe” file on the CD-ROM.
• Other programs are running.
t First end all programs and then redo the setup.
• You attempted to install the software to a Windows NT/
Windows 3.1/Windows95 environment.
t This software runs only under Windows 98 Second Edition/
Me/2000 Professional. Install the software to a PC operating
under one of these enivronments.
• The VGA monitor is set to a resolution of less than 800 × 600
and/or a color setting of less than 16 bits.
t Set the VGA monitor resolution to 800 × 600 or more and the
color to 16 bits or more.
• You attempted to install the software to a Windows 2000
Professional environment as a Power User or User.
t Log on as an administrator or an Administrators Group
member before installing the software.
Troubleshooting
If you experience any of the following difficulties, use this troubleshooting guide
to remedy the problem.
Should the problem persist, please contact the AIBO Customer Link. (See page 3
for details on the AIBO Customer Support.)
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