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9 Trouble-shooting
9 Trouble-shooting
You may be able to trouble-shoot the following errors yourself. If not, note down the error
message in full (message and E numbers) and then call Customer Services or report it
to us online.
Malfunction Possible cause Solution
Continuous activation
Release or clean button
▪ A button was touched for
longer than 10seconds.
▪ There is boiled-over food
on the control panel.
▸ Remove the object or liquid
from the display.
▸ The appliance can be used
again as normal.
Repeated activation
Release or clean buttons
▪ Object (e.g. pan, dish) on
the control panel.
▪ There is boiled-over food
on the control panel.
▸ Remove the object or liquid
from the display.
▸ The appliance can be used
again as normal.
flashes. ▪ The excess temperature
protection of a cooking
zone was triggered.
▸ Allow the cooking zone to
cool down.
▸ Continue cooking on a dif-
ferent cooking zone.
▸ Check cookware.
and «0» flash altern-
ately
▪ The automatic safety shut-
off was triggered.
▸ Switch the cooking zone
back on again if required.
If a cooking zone has been running for longer without any settings being changed,
the appliance switches the cooking zone off automatically, after how much time de-
pends on the power level set.
Power level /
function
1 2 3 4 5 6 7 8 9
Safety shut-off
after hrs.:mins.
2:00 8:30 6:30 5:30 4:30 3:30 3:00 2:30 2:00 1:30
Malfunction Possible cause Solution
«A0» or «EC» illumin-
ates in the display
▪ Automatic programme
was cancelled
▸ Pan was moved or removed
from the cooking zone
▸ Centre the pan.
▸ Pan selected was too small.
▸ Cookware not really suitable
for use with induction hobs.
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