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8
MODEL: RJ11-17-GP MODEL: RJ11-17-GP
TROUBLESHOOTING
Cleaning and Maintenance (cont'd)
SUBJECT QUESTION ANSWER/SOLUTION
Power Why won't my unit
turn on?
Check to make sure your base is plugged into a
functional outlet and press the On/Off button.
Lift and replace the kettle on the base to make sure it is
properly in place and press the On/Off button.
Why is my unit
turning itself off?
The unit will shut off automatically after Keep Warm
time has elapsed. This is normal.
The unit will shut off automatically after 5 minutes of no
use following the heating stage if Keep Warm has not
been selected. This is normal.
Heating Water
and Making
Tea
Why is my kettle
taking longer than
usual to heat?
Several variables can affect heat-up time, including room
temperature, how much water is in the kettle and the
temperature of the water.
My tea is coming
out too strong (or
too weak). What
should I do?
The strength of your steeped tea is affected by the ratio
of water to leaves, as well as the length of time the
leaves are steeped. The more leaves, the stronger the
results. The more steeping time, the stronger the result.
Our recommendations can be found on page 10 but as
teas and tastes vary, adjust accordingly.
Cleaning Can I put my unit
in the dishwasher?
Do not immerse or put the base of unit or kettle in the
dishwasher. Clean the base with a clean damp cloth.
Rinse the kettle or wash with warm soapy water.
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