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Why does my air purifier
smell?
The scent is usually from the carbon pre-filter. You can
test if this is the case by running the filter without the
pre-filter attached. If this scent is bothersome, we
recommend using our gray pre-filter without carbon
coating. Please contact us for more information.
What does the ionizer do
and should I leave it on?
The ionizer produces negative ions that attract and
attach smaller particles together to make them heavy
and fall to the ground. The benefit of this is that falling
to the ground is better than being breathed in but the
downside is there will be an increase of dust on
furniture and surroundings.
What is the difference
between your 2 filters
you offer?
We offer two filters for this air purifier, the IC-5018-
Filter and IC-5018-Hepa-C-Filter. The IC-5018-Filter
features a HEPA filter with a pre-filter coated with
activated carbon. The IC-5018-Hepa-C-Fil
ter features
a HEPA filter with a honeycomb array of pelletized
carbon and a plain washable pre-filter. It has much
more activated carbon content and is optimized for
VOC gas and odor removal.
When should I change
the bulb?
The bulb should be changed yearly for optimum
performance.
How do I tell if my UV
lamp is working?
Please remove the filter and replace the door. You
should see a blue glow from the UV bulb when looking
into the unit from the air intake on th
e right side front
of the unit. Please only look at the UV light from a
distance and do not look at it directly for any length
of time.
My unit no longer
powers on, what should
I do?
First, please check another outlet to see if it is a
problem with the outlet. Second, please make sure the
two hooks at the bottom of the door are intact and not
broken off. If they are broken off, the safety sensor
will not be depressed and the unit will not power on.
Please conta
ct us to replace the door.
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