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20
Troubleshooting
Fault Cause Troubleshooting
Not starting
Improper installation.
Make sure the appliance is fully plugged
and correctly assembled. Reinstall the
appliance following assembly instructions
Burning smell
coming from unit
and / or
the motor appears
to struggle / cut
out during use
Normal for first time use. Should
reduce over the time.
Air Circulation is blocked and unit is
overheating
Food does not circulate, air bubbles
may form
Make su
re that air vents are left clean and
air can circulate
Use tamper to make food circulate
Use pulse to dissipate air bubbles
Add liquid
Return the appliance to retailer for repair
or exchange only if the appliance will not
restart after pressing the reset button
underneath.
Stopping during
use
Motor control protection
The tamper is used for too long
Disconnect power, remove the surplus from
jug and then reassemble.
Use less force on pusher
Restart after pausing 10-15 minutes
Use reset button underneath
Appliance is
shaking and
moving
The machine is not on a perfect
horizontal surface
The lid and the lid plug may not be
properly installed
Place the machine on a stable surface
Resit the lid and fix the lid plug. Make sure
the lid is fully pushed down
Appliance is spilling
out liquid
The jug is overloaded over the
maximum markings level
The lid and the lid plug may not be
properly installed
Stop the appliance and empty part of the
mixture
Resit the lid and fix the lid plug. Make sure
the lid is fully pushed down
Note: Your ElectriQ IQMIX-Platinum appliance has automatic overcurrent safety switch off
designed to protect the motor and enhance the life span of the appliance and give you peace of
mind. When this feature is activated this will cause the motor to shut down. Prior and after this
motor may emit a light odour but this is normal. Rest the unit for 10-15 minutes and press the
reset button to resume normal operation.
For any other faults please contact the service centre.
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