Xbox One Chat Headset troubleshooting
Controller Replacement If the issue with your controller can't be resolved, you need to get a
replacement in the Device Center. To get started in Device Center, select your Xbox console and
then select Accessories from the list. You’ll need to register your Xbox console if you haven’t
already done so.
Device Center
If you can't hear sound, or if others can't hear you when you use the Xbox One Chat Headset, try
the following solutions first:
Disconnect the headset or unplug the headset cable from the bottom of the controller, and
then reconnect it firmly to the controller (in the expansion port for a headset or the 3.5-
mm port for a 3.5-mm chat headset).
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