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30 31
tRoUBLESHootING
PRoBLEM PoSSIBLE CAUSES WHAt to do
Coffee is too cold • Cups not preheated Preheat cups. Refer to
‘Pre-heating Cup or Glass’
on page 18.
• Milk not heated enough
(if making a cappuccino
or latté)
When the base of the jug
becomes too hot to touch
this is when the milk
is heated at the correct
temperature. Refer to
‘Texturing Milk’, page 20.
No crema • Coffee is not tamped
firmly enough
Refer to ‘Coffee Dose and
Tamping’, page 19.
• Coffee grind is too
coarse
Ensure you use a suitable
espresso grind. Refer to
‘The Grind’ on page 18.
• Ground coffee is not
fresh
Change old beans with
fresh roasted or pre-
ground. Ground coffee
should not be kept for
longer than a week.
• Filter holes are blocked Use the fine pin on the
cleaning tool to clear the
holes. Refer to ‘Cleaning
The Filters’, page 26.
Machine is making
pulsing/pumping sound
while extracting coffee or
steaming milk
• The machine is
carrying out the normal
operation of the 15 bar
pump
No action require as this is
the normal operation of
the machine.
tRoUBLESHootING
PRoBLEM PoSSIBLE CAUSES WHAt to do
Coffee runs out around
the edge of the filter
holder
• Filter holder is not
inserted in the group
head properly
Insert filter holder to
align into ‘LOCK’ position
in group head. Refer to
‘Inserting The Portafilter’,
page 19.
• There are coffee
grounds around the
filter rim
Clean any excess ground
coffee from the rim of the
filter holder to ensure a
proper fit into the brew
head.
• Too much ground coffee
in the filter
Refer to ‘Coffee Dose &
Tamping’, page 12.
• Ground coffee has been
tamped too firmly
Refer to ‘Coffee Dose &
Tamping’, page 19.
• Incorrect filter for
amount of ground
coffee used
Ensure you use the small
filter for 1 cup of coffee and
the larger filter for 2 cups
of coffee.
Coffee extracts as drops
from the portafilter
• The water tank is empty
or low
Refer to ‘Filling The Water
Tank’, page 12.
• Coffee grind is too fine
• Too much coffee in
basket
Ensure you use a suitable
espresso grind. Refer to
‘The Grind’ on page 18.
• Machine is blocked by
mineral deposits
Decalcify the machine.
Refer to ‘Decalcifying’,
page 23.
Machine is making a loud
and continuous pumping
noise
• Water tank is empty Refer to ‘Filling The Water
Tank’, page 12 .
• Water tank is not
securely in place
Refer to ‘Filling The Water
Tank’, page 12 .
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