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47TROUBLESHOOTING
ENGLISH
Odors
Wi-Fi
Problem Possible Cause & Solution
The appliance has an
unpleasant odor.
Are you using the appliance for the first time?
• The odor is caused by the rubber material inside the appliance. The odor normal when the
appliance is new and disappears after you run several cycles.
Do you smell an odor during use?
• Do not exceed the manufacturer's recommended amount of detergent when washing
clothes. Excess detergent can build up on clothing and cause odors.
• Leaving clothes in the washer or dryer after the cycle ends can lead to odors. Unload
clothing promptly when the cycle ends.
• If the odor is coming from the washer, follow the instructions in the product manual to
clean the washer tub/drum.
• Keep both lint filters clean. Clogged or dirty lint filters can cause odors. After cleaning the
lint filter, allow it to dry completely before using it.
• Periodically run the Drum Care and Condenser Care cycles following the instructions in the
MAINTENANCE section.
Problem Possible Cause & Solution
Trouble connecting
appliance and
smartphone to Wi-Fi
network.
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the connection process again.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
The appliance is too far from the router.
• If the appliance is too far from the router, the signal may be weak and the connection may
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
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