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en
16
2. Press the compartment button
repeatedly until the display shows SI.
In the second display, a value appears
between 0 (no reception) and 3 (full
reception).
Note
The signal strength should be at least
2. If the signal strength is too low, the
connection could be interrupted. Place
the router and the refrigerator closer
together, ensure that the connection is
not disturbed by shielding walls or
install a repeater to strengthen the
signal.
Resetting Home Connect settings
If the connection process does not work
or you would like to log the refrigerator
on to a different home network (WLAN),
you can reset the Home Connect
settings:
1. Press the super cooling button and
the lock/alarm off button
simultaneously to open the Home
Connect menu.
The display shows Cn.
Note
Press both buttons at exactly the
same time.Button operation is locked
if only the lock/alarm off button is
pressed for a longer period. Press the
lock/alarm off button again until the
lock is deactivated.
2. Press the compartment button
repeatedly until the displays rE and oF
are shown.
3. Press the + button.
■ The display shows a short
animation and then again oF.
The Home Connect settings have
been reset.
■ If the display shows Er, start the
reset again or call customer
service.
Customer Service access
If you contact Customer Service, they
can access your appliance and view its
status after you have given your consent.
You need to have your appliance
connected to your home network for this.
Further information about Customer
Service access and its availability in your
country is available under www.home-
connect.com in the Help & Support area.
1. Contact Customer Service.
2. Confirm the start of Customer Service
access in the app.
During Customer Service access the
symbol CS appears on the control
panel.
3. As soon as Customer Service has
obtained the necessary data, they end
access.
Note
You can interrupt remote diagnosis
early by switching off Customer
Service access in the Home Connect
app.
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