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59
Troubleshooting
Condensation on the Camera Lens
Condensation can reduce picture quality for Arlo Go cameras that are used
outdoors or in a wet indoor area. If your Arlo Go camera’s picture quality is aected
by condensation, the best solution is to purchase a camera skin with a built-in
shade. The shade helps to keep condensation o the camera lens.
To purchase a camera skin with a built-in shade, visit
arlo.com/en-us/products/arlo-go/skin.aspx.
Not Receiving Push Notifications
You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or
mobile device. Arlo registers your device for push notification when you log in. If
you used the logout option instead of simply exiting the app, you must log back in
to the app. You receive Arlo alerts even if your device is sleeping.
If you did all of the following and are still not getting Arlo Go alerts, contact
NETGEAR support.
Check the Rules Settings for Armed Modes
Check the rules in your modes. Make sure that push notification is enabled in the
Armed mode or in a custom mode if you created one.
¾ To check push notification in the Armed mode setting:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Devices page displays.
2. Tap or click the Mode button.
A list of cameras displays.
3. Select the Arlo Go camera.
A list of modes displays.
4. Tap or click the Edit icon
next to Armed.
The Edit Rule page displays.
5. Under Alert, make sure that the Push Notification check box is selected.
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