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Table 6-13 Control panel legend
Number Description
1 2-line control panel
2 Touchscreen control panel
1. 2-line control panels: On the printer control panel, press the OK button.
Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup
menu displays. Touch the Setup icon to open the menu.
2. Select the Reports menu.
3. Select the Print Quality Page item.
This page contains ve bands of color, which are divided into four groups as indicated in the following illustration.
By examining each group, you can isolate the problem to a particular toner cartridge.
Figure 6-1 Print quality page
Table 6-14 Print quality page legend
Section Toner cartridge
1 Yellow
2 Cyan
3 Black
4 Magenta
● If dots or streaks appear in only one of the groups, replace the toner cartridge that correlates with that
group.
● If dots appear in more than one group, print a cleaning page. If this does not solve the problem, determine
if the dots are always the same color; for example, if magenta dots appear in all ve color bands. If the dots
are all the same color, replace that toner cartridge.
● If streaks appear in multiple color bands, contact HP. A component other than the toner cartridge is
probably causing the problem.
ENWW Improve print quality 103
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