Freestanding Electric Range User Manual
CAUTION BEFORE
COOKING
CAUTION
DURING COOKING
CAUTION
AFTER COOKING
NOTE
When you operate the knob, beep sounds once.
Location of the induction cooktop elements and controls
The induction control knobs operate the induction surface elements on the cooktop as shown below.

Safety instructions. Residual heat
or
indicator will stay lit while an element is still hot. The
indicator is hotter than
.NOTE: The knob illumination around the knob turns on when the knob is turned on.
Digital display
Power Boost : Use this setting to heat up the contents of a pot or pan faster than the maximum power level "
" (Hi).
Displayed if an element knob was set to an On position after the Sabbath or Self-clean mode has ended or been cancelled, and the range was not able to detect a pot or pan on the burner within one minute. To return the display to normal and use the cooktop, set the knob to the Off position.
Error message. Displayed if the Induction cooktop has overheated because of abnormal operation. Example : Operating with empty cookware.
Error message. Displayed if the cookware on an element is unsuitable, too small, or if no cookware has been placed on the cooking zone.
,
Displayed when the Sabbath or Self-clean mode is operating.How to set the appliance for cooktop cooking
CAUTION
Induction cooktop control knob

or "
". • Move the Knob dial until the desired power level setting appears in the digital display: 1, 2 to 9 (Hi),
(Boost).NOTE Should one or more of the cooking zones switch off before the indicated time has elapsed, see the "Troubleshooting" section. (page 66)
Induction power boost control

".NOTE
", if you rotate the knob to the left.)Induction simmer control

Virtual Flame technology

Virtual Flame technology creates the appearance of flames when you turn on an induction element.
Use quality cookware in good condition

The cookware used with the cooktop surface should have flat bottoms that make good contact with the entire surface of the Cooking Zone. Check for flatness by rotating a ruler across the bottom of the cookware. Be sure to follow all the recommendations for using cookware.
Also remember to
CAUTION
CORRECT | INCORRECT |
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| Flat pan bottom & straight sides | Curved or warped pan bottoms or sides. |
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| Pan size meets or exceeds the recommended minimum size for the Cooking Zone. See "Using the correct size cookware" | Pan does not meet the minimum size required for the Cooking Zone used. See “Using the correct size cookware” |
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| Pan rests completely on the Cooktop surface. | Pan bottom rests on cooktop trim or does not rest completely on the cooktop surface. |
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| Pan is properly balanced. | Heavy handle tilts pan. |
NOTE:
ANY one of the incorrect conditions listed above may be detected by the sensors located below the ceramic cooktop surface. If the cookware does not meet one or more of these conditions, one or more of the Cooking Zones will not heat, and settings will flash in the affected Cooking Zone display. Correct the problems before attempting to activate the cooktop.

This feature lets you lock Oven controls, Cooktop, and Oven door so they cannot be activated accidentally.
How to activate the Lock feature![]() | 1. Press for 3 seconds. The lock icon appear in the display as well as the current time. All functions must be cancelled before Lock feature is activated. This function is available only when the oven temperature is under 400 °F. |
How to unlock the oven and cooktop![]() | 1. Press for 3 seconds. The lock icon will disappear from the display |
![]() | To set the clock time
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![]() | To set the Date
|
![]() | To change the time format (12hr/24hr)
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NOTE You can set/change the clock or the kitchen timer before you start a cooking mode or while most cooking modes are operating. However, you cannot set or change the time if a time based function is operating (Time Bake, for example) or the Sabbath feature is enabled.
The control panel enters Sleep mode if the oven is not used for a while.
In Sleep mode, the control panel is inactive, displaying only the time, until it is reactivated by the user.
NOTE You can adjust the control panel timeout
![]() | To activate the control panel, turn or push the Dial Knob. User preferences are available in this mode including the timer, oven light, and/or control lock |
This oven has a unique Dual Door™ that is hinged in the middle. If you have inserted the divider and divided the oven in two (so it is in Twin Mode), you only need to open the top half to access the upper oven. When you’re using the Flex Duo™ capability, you can access the top oven space much more easily and with greater energy efficiency.
![]() | 1. Hold the handle and the lever. Press the lever to release the door latch, and then pull the handle. |
![]() | 2. This will open only the upper door as shown |
![]() | 1. Hold the lever-less area of the handle, and then pull. |
![]() | 2. This will open the whole door as shown |
![]() | CAUTION When opening the whole door, make sure to grasp the handle by the lever-less portion. If you press the lever halfway through opening the whole door, the upper door may open, causing physical injury. |
NOTE
![]() | STEP 1 Put all ingredients in a heat-safe container. |
![]() | STEP 2 Select a cooking mode, and then start preheating. |
![]() | STEP 3 Place the container on a rack. |
![]() | STEP 4 Close the door and start cooking. |
NOTE
![]() | STEP 1 Put all ingredients in a heat-safe container. |
![]() | STEP 2 Insert the divider into the 4th rack position and push in until the range beeps. |
![]() | STEP 3 Select a cooking mode, and then start preheating. |
![]() | STEP 4 Place a wire rack into the oven, arrange food containers on the racks. |
![]() | STEP 5 Close the door and start cooking. |
NOTE

CAUTION Range displays “-dc-”
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|


NOTE
To change the temperature during cooking, repeat steps 1 through 3 above.
NOTE
If the 12hr energy saving feature is disabled, those modes will operate until canceled. (12hr energy saving's default setting : on)


Your oven has different temperature setting ranges when you use the upper and lower oven simultaneously. The range for each oven changes, depending on the function and temperature setting of the other oven. See the tables below and on the next page for details.


Your oven range comes with 2 racks and 7 rack positions. The rack positions are delineated by rack guides which support the racks. Each rack guide has a stop that prevents the rack from loosening during the oven's operation. Each rack has stoppers that need to be placed correctly on the rack guides. The stoppers prevent the racks from accidently coming out of the oven completely when you pull the racks out.
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CAUTION
Twin Mode - Two Ovens
In Twin mode, the divider separates the oven into an upper and lower oven. The upper and lower oven each have 3 rack positions.
![]()
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NOTE
![]() | To insert an oven rack
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![]() | To remove an oven rack
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![]() | Centering the baking pans in the oven as much as possible will produce better results. If baking with more than one pan, place the pans so each has at least 1" to 1½" of air space around it. When baking on a single oven rack, place the oven rack in position 3 or 4. See the figure on the left. When baking cakes and cookies on multiple racks, place the oven racks in positions 3 and 5. See the figure on the left. |

The rack has stops that need to be placed correctly on the supports. These stops will keep the rack from coming completely out.
REMOVING THE RACKS
REPLACING THE RACKS
![]() | CAUTION
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The fully extendable Gliding rack makes food preparation easier, especially when you are preparing heavier dishes. The Gliding rack has 2 glide tracks that allow you to extend the rack well out of the oven without touching the sides of the oven walls.
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![]() | CAUTION Do not install the Gliding rack directly above the Flat rack. You will not be able to install it properly and the rack could fall. |
NOTE You can install the Gliding rack in any rack positions except the highest (level 7) and lowest (level 1) rack position in the oven.
Bake is used to cook cakes, cookies, and casseroles. Always preheat the oven first. Baking temperatures and times will vary depending on the ingredients, the size, and shape of the baking pan used. Dark or nonstick coatings may cook faster with more browning.
NOTE
The convection fan at the back of the oven circulates hot air evenly throughout the oven cavities so that food is evenly cooked and browned in less time than with regular heat.

CAUTION
NOTE


Broiling uses the oven broil burner at the top of the oven to cook and brown food. Meat or fish must be put on a broiling grid in a broiling pan. Preheating for 4 minutes before broiling is recommended.
NOTE

Broiling guide
NOTE

CAUTION Make sure to close the door after turning over the food.
This feature uses hot air for crispier and healthier frozen or fresh foods without, or less oil, than normal convection modes. For best results, use this mode on a single oven rack and place the Air fry tray on the position 3. The temperature can be set between 350 °F and 500 °F. Preheating is not necessary for this mode. Follow recipe or package directions for set temperature, time, or quantity.
How to set the oven for Air fry mode
![]() | NOTE
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Air fry cooking guide


Dehydrate
Dehydrate dries food or removes moisture from food via heat circulation. After drying the food, keep it in a cool and dry place. For fruit, adding lemon (or pineapple) juice or sprinkling sugar on the fruit helps the fruit retain sweetness.
NOTE
Bread Proof
The Bread Proof function automatically provides the optimum temperature for the bread proof process and, therefore does not have a temperature adjustment.
If you press Bread Proof when the oven temperature is above 95 °F, Hot will appear in the display. Because these functions produce the best results when started while the oven is cool, we recommend that you wait until the oven has cooled down and Hot disappears from the display.
NOTE
Keep Warm
Keeps cooked food warm at a low temperature up to 3 hours.
NOTE
CAUTION You should not use this feature to reheat cold food
The temperature probe lets you cook roasts and poultry to the exact internal temperature you want, taking the guess work out of determining whether a piece of meat is done or not.
You can use the temperature probe with the oven set to Bake, Convection Bake, or
Convection Roast. When you use the temperature probe, the internal temperature is shown on the display when it reaches 100 °F.
![]() | 1. Push the temperature probe into the meat so that the tip of the probe reaches the center of the meat.
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![]() | 2. Insert the temperature probe plug into the socket on the top side wall of the oven. 3. Select the cooking operation (Convection Bake, Convection Roast, or Bake) and the temperature. 4. Set the internal temperature between 100 °F to 200 °F using the dial knob. |
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5. Set an option (Delay Start) if necessary. 6 6. Tap START. When the food reaches the set internal temperature, the oven automatically shuts off, and then beeps NOTE Temperature probe operation will shut off either :
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CAUTION
NOTE
If you have covered the meat with aluminum foil and you let it stand covered for 10 minutes after cooking is complete, the internal temperature increases by 5-10°F degrees.
![]() | (For use on the Jewish Sabbath and Holidays) Use this option only for baking on the Jewish Sabbath and Holidays. For more information, visit the website at http://www.star-k.org |
With the Sabbath feature
To enable the Sabbath feature

, and select the Sabbath feature.NOTE
for 3 seconds.
for at least 3 seconds.CAUTION
Tap the button
on the control panel, and then turn the dial knob to change various settings for your oven. Please refer to the following table for detailed descriptions. The Options menu is available only when the oven is off.



The timer gives you an extra timer you can use to time cooking tasks, such as boiling eggs. It does not, however, start or stop any cooking operation. You can set the timer from 1 minute to 9 hours and 59 minutes.
. To select Timer using the dial knob.You can add up to 10 frequently used cook settings to the Favorites list to easily apply them in the future. Adding the new cook settings to the Favorites
, and select Favorites using the dial knob.NOTE
Alternatively, you can simply tap Add to Favorites that appears when the oven completes cooking.
, and select Favorites using the dial knob.
, and select Favorites using the dial knob.You can edit the mode lists.
, and select My Mode List using the dial knob.Auto Conversion automatically converts regular baking temperatures to convection baking temperatures. For example, if you enter a regular recipe temperature of 350°F and tap START, the oven displays the converted temperature of 325 °F.
, and select Auto Conversion using the dial knob.You can set the length of time before the screen saver turns on.
and select Screen Timeout using the dial knob.NOTE
Energy consumption may increase depending on your setting.
When the timeout setting is set to "Always on", the brightness of the LCD automatically changes to level 2 if there is no action for 3 minutes.
This will automatically turn off the oven 12 hours after baking starts or 3 hours after broiling starts.
, and select 12hr energy saving using the dial knob.Turn sound (beeps) On/Off.
, and select Sound using the dial knob.Tap and hold
for 3 sec, on the control panel, and then Turn the dial knob to change various settings for your oven. Please refer to the following table for detailed descriptions

Select a preferred language from English, or French. You can not change the language during cooking.
for 3 sec.Change the temperature format of the oven to Fahrenheit or Celsius.
The default is Fahrenheit.
for 3 sec.The oven temperature has been calibrated at the factory. When first using the oven, follow the recommended recipe times and temperatures. If it appears that the oven is too hot or too cool, you can recalibrate the oven temperature. Before recalibrating, test a recipe by using a temperature setting that is higher or lower than recommended. The baking results should help you decide how much of an adjustment is needed. The oven temperature can be adjusted by ±35 °F (±19 °C).
for 3 sec.NOTE
This adjustment does not affect the broiling or the self-cleaning temperature, and is retained in memory after a power failure.
This function remembers and stores the cook settings frequently used by the user.
for 3 sec.One cavity will be selected as a default in twin mode when oven turns on.
for 3 sec.When you wake up the oven (such as using the dial knob, using the touch pad, open the door), the knob lights blink each to welcome you.
Set the Welcome Lighting mode to On/Off. The default is on.
for 3 sec.You can enable or disable the Virtual FlameTM.
for 3 sec.This is used by retailers for display purposes only. In this mode, the heating element does not operate.
for 3 sec.You can reset your oven setting(More functions, System settings).
for 3 sec.CAUTION
Before reset the oven settings, turn off all oven and cooktop functions.

To control the oven remotely
When the app is connected to the oven, you can perform the following functions through the application

To use the Range’s Voice Control function, you need Bixby / Amazon Alexa App / Google Assistant App on your mobile device. Refer to the table below for all available functions.
Bixby Start conversation with Bixby on SAMSUNG mobile by saying “Hi Bixby” or by pressing the side key.

Samsung smart home appliances are supported by SmartThings skill in Alexa & action in Google Assistant.
Installation Guide
Here’s how to link SmartThings account into Amazon Alexa or Google Assistant.
SmartThings App and Alexa App(or Google Assistant App) Should be installed on your phone.


NOTE
This self-cleaning oven uses high temperatures (well above cooking temperatures) to burn off leftover grease and residue completely or reduce them to a finely powdered ash that you can wipe away with a damp cloth.
CAUTION
Before a self-cleaning cycle
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How to run a self-cleaning cycle
, and select Cleaning > Self Clean using the dial knob. Then, select the cleaning time. (2 hour / 3 hour / 5 hour)How to delay the start of self-cleaning
How to turn off the self-cleaning feature
You may find it necessary to stop or interrupt a self-cleaning cycle due to smoke in the oven.
After a self-cleaning cycle
How to set the oven for steam-cleaning
For light cleaning, the Steam-cleaning function saves time and energy. For heavierduty cleaning, use the self-cleaning function.
![]() | 1. Remove all accessories from the oven 2. Pour approximately 1 ¾ cups of water onto the bottom of the empty oven and then close the oven door. Use normal water only, not distilled water. 3. Tap , and select Cleaning > Steam Clean using the dial knob.4. Press START/SET. The oven door is locked automatically and the oven begins to heat up. When the operation is complete, a beep will sound. 5. Press OFF |
![]() | 6. Clean the oven’s interior. There will be a significant amount of water remaining on the bottom of the oven after a steam-cleaning cycle. Remove the residual water with a sponge or soft dry cloth. |
When steam-cleaning, use exactly 10 oz. of water since this produces the best results.
NOTE
If you press Steam Clean when the oven temperature is above 100˚F, Hot will appear in the display. Because this function produces the best results when started while the oven is cool, we recommend that you wait until the oven has cooled down and Hot disappears from the display.
After a steam-cleaning cycle
WARNING
Vent
![]() |
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Cleaning painted parts and decorative trim
Cleaning stainless steel surfaces
NOTE
Oven racks
NOTE
NOTE
Oven door

To keep the Air fry tray clean, remove them from the cavity, and soak them in
Lukewarm soapy water. Then, scour soil off of the Air fry tray using a plastic scouring pad.
NOTE The air fry tray is dishwasher-safe.
CAUTION
Do not leave the air fry tray in the oven during the self-cleaning cycle. The extreme heat generated in this cycle can permanently peel off the air fry coating, their color will turn slightly blue and finish will be dull.
![]() | 1. Remove the rack from the oven. See removing the gliding rack in the USING THE GLIDING RACK section. 2. Fully extend the rack on a table or countertop. Newspaper may be placed underneath the rack for easy cleanup. |
![]() | 3. If there is debris in the slide tracks, wipe it away using a paper towel. (Any graphite lubricant wiped away must be replaced - See steps 4 through 7.) |
![]() | 4. Shake the graphite lubricant before opening it. Starting with the left (front and back) slide mechanism of the rack, place four (4) small drops of lubricant on the two (2) bottom tracks of the slide close to the bearing carriers. |
![]() | 5. Repeat for the right (front and back) slide mechanism of the rack. 6. Open and close the rack several times to distribute the lubricant. 7. Replace the cap on the lubricant and shake it again. Turn the rack over and repeat steps 3, 4, 5 and 6. 8. Close the rack, turn rack right-side-up and place in the oven. See installing the gliding rack in the USING THE GLIDING RACK section. |
NOTE Do not spray the gliding rack with cooking spray or other lubricant sprays.
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Normal daily use cleaning
Use only a ceramic cooktop cleaner. Other creams may not be as effective.
By following these steps, you can maintain and protect the surface of your glass cooktop.
WARNING DAMAGE to your glass surface may occur if you use scrub pads other than those recommended.
Removing burned-on residue
|

Removing heavy, burned-on residue

Removing metal marks and scratches
WARNING Carefully check the bottoms of pans for roughness that may scratch the cooktop.
Cleaning the cooktop seal
![]() | To clean the seal around the edges of the glass, lay a wet cloth on it for a few minutes, then wipe clean with a nonabrasive cleaner. |
Potential for permanent damage to the glass surface
Do not use a dull or nicked blade.
Cleaning sugary spills and melted plastic
NOTE If pitting or indentations in the glass surface have already occurred, the cooktop glass will have to be replaced. In this case, service will be necessary
How to remove the door
CAUTION
Do not lift the door by the handle.

| 4. Close the door to the door removal position, which is approximately degrees from vertical (Fig. 1). | ![]() |
| 5. Lift the door up and out until the hinge arm is clear of the slot (Fig. 2). | ![]() |
How to replace the door

3. Open the door fully. If the door will not open fully, the indentation is not inserted correctly in the bottom edge of the slot.
4. Push the hinge locks up against the front frame of the oven cavity to the locked position.

5. Close the oven door.
![]() | 1. Slide open the drawer until it stops. 2. Locate the roller guide clips on either side. Using both hands, pull down the left clip while lifting the right clip, and then remove the drawer. 3. Clean the drawer in warm, soapy water using a cloth or soft brush. Then, rinse and dry it thoroughly |
![]() | 4. Put the drawer in the roller guides on either side, and then snap the clips into place. |
The oven light is a standard 40-watt appliance bulb. It will come on when the oven door is open. When the oven door is closed, press the
pad to turn it on or off. It will not work during a self-cleaning cycle.

CAUTION Before changing your oven light bulb, disconnect the electrical power to the range at the main fuse or circuit breaker panel. Make sure the oven and the bulb are cool.
Problem | Possible cause | Solution |
The range is not level. | The appliance has been installed improperly. |
|
The floor is sagging or sloping. | Contact a carpenter to correct the situation. | |
The kitchen cabinets are not properly aligned and make the range appear to be not level. | Insure the cabinets are square and provide sufficient room for installation. | |
The appliance must be accessed for servicing and cannot be moved easily. | The kitchen cabinets are not square and too close to the appliance. | Contact a builder or installer to make the appliance accessible. |
Carpet is interfering with movement of the range. | Provide sufficient space so the range can be lifted over the carpet. |
CONTROL DISPLAY
Problem | Possible cause | Solution |
The display goes blank. | A fuse in your home may be blown or the circuit breaker tripped. | Replace the fuse or reset the circuit breaker. |
The display flashes. | There was a power failure. | Reset the clock. |
COOKTOP
Problem | Possible cause | Solution |
The surface units will not maintain a rolling boil or will not cook fast enough. | You may be using inappropriate cookware. | Use pans that are flat and match the diameter of the surface unit selected. |
In some areas, the power (voltage) may be low. | Cover the pan with a lid until the desired heat is obtained. | |
The surface units will not turn on. | A fuse in your home may be blown or a circuit breaker may have tripped. | Replace the fuse or reset the circuit breaker. |
The cooktop controls are set improperly. | Check if the correct control is set for the surface unit you are using. | |
Areas of discoloration on the cooktop. | Food spillover was not cleaned. | Refer to the section on the care and cleaning of the glass cooktop on page 62. |
The surface is hot and the model features a lightcolored cooktop. | This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. | |
The surface unit frequently cycles on and off. | The element will cycle on and off to maintain the power setting. | This is normal operation, and not a system failure. Use the range as usual. |
The surface unit stops glowing when changed to a lower setting. | This is normal. The unit is still on and hot. | |
Scratches or abrasions on the cooktop surface. | The cooktop is being cleaned improperly. | Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Use ceramic glass top cleaning cream. Do not use chemical or corrosive agents. These agents may damage the surface of the product. |
Cookware with rough bottoms was used on the cooktop or there were coarse particles (e.g., salt or sand) present between the cookware and the surface of the cooktop. | To avoid scratches, follow the recommended cleaning procedures. Make sure cookware bottoms are clean before use, and use cookware with smooth bottoms. | |
Cookware has been slid across the cooktop surface. |
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Brown streaks or specks. | Boilovers have been cooked onto the surface. |
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Areas of discoloration with metallic sheen. | Mineral deposits from water and food have been left on the surface of the cooktop. |
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"Cracking" or "popping" sound. | This is the sound of the metal heating and cooling during both the cooking and self-cleaning functions. | This is normal operation, and not a system failure. Use the range as usual. |
OVEN
Problem | Possible cause | Solution |
The oven will not turn on. | The range is not completely plugged into the electrical outlet. | Make sure the electrical plug is inserted into a live, properly grounded outlet. |
A fuse in your home may be blown or a circuit breaker may have tripped. | Replace the fuse or reset the circuit breaker. | |
The oven controls have been set improperly. | See the chapter on operating the oven starting on page 31. | |
The oven is too hot. | Allow the oven to cool. | |
Incomplete service wiring. | Call for service. | |
Power outage. | Check to see if the house lights will turn on. If necessary, call your local electric company for service. | |
The oven light will not turn on. | The light bulb is loose or defective. | Tighten or replace the bulb. |
The switch operating the light is broken. | Call for service. | |
The appliance will not turn on. | The appliance is not completely plugged into the electrical outlet or a fuse in your home may be blown or a circuit breaker may have tripped. | Make sure the power cord is plugged into a live, properly grounded outlet. Check the fuse and circuit breakers. |
Incomplete service wiring. | Call for service. | |
Power outage. | Check to see if the house lights will turn on. If necessary, call your local electric company for service. | |
Problem | Possible cause | Solution |
The oven will not turn on. | The range is not completely plugged into the electrical outlet. | Make sure the electrical plug is inserted into a live, properly grounded outlet. |
A fuse in your home may be blown or a circuit breaker may have tripped. | Replace the fuse or reset the circuit breaker. | |
The oven controls have been set improperly. | See the chapter on operating the oven starting on page 31. | |
The oven is too hot. | Allow the oven to cool. | |
Incomplete service wiring. | Call for service. | |
Power outage. | Check to see if the house lights will turn on. If necessary, call your local electric company for service. | |
The oven light will not turn on. | The light bulb is loose or defective. | Tighten or replace the bulb. |
The switch operating the light is broken. | Call for service. | |
The appliance will not turn on. | The appliance is not completely plugged into the electrical outlet or a fuse in your home may be blown or a circuit breaker may have tripped. | Make sure the power cord is plugged into a live, properly grounded outlet. Check the fuse and circuit breakers. |
Incomplete service wiring. | Call for service. | |
Power outage. | Check to see if the house lights will turn on. If necessary, call your local electric company for service. | |
Food does not broil properly. | The serving size may not be appropriate. | Refer to the cooking guide for serving sizes on page 44, and then try again. |
The rack has not been properly positioned. | See the broiling recommendation guide on page 44. | |
The cookware is not suited for broiling. | Use suitable cookware. | |
In some areas, the power (voltage) may be low. |
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The oven temperature is too hot or too cold. | The oven sensor needs to be adjusted. | See the section on adjusting the thermostat on page 53. |
The oven will not self-clean. | The oven temperature is too high to start a self-clean operation. | Allow the range to cool and then reset the controls. |
The oven controls have been set incorrectly. | See the section on selfcleaning on page 57. | |
A self-cleaning cycle cannot be started if the oven lock feature has been activated or if a cooktop element is on. | Deactivate the oven lock (see page 32). Make sure all surface elements are turned off. | |
Excessive smoking during a self-cleaning cycle. | There is excessive soiling in the oven. | Press OFF. Open the windows to rid the room of smoke. Wait until the self-cleaning cycle is cancelled. Wipe up the excessive soil and then start the self-cleaning cycle again. |
The oven door will not open after a selfcleaning cycle. | The oven is too hot. | Allow the oven to cool. |
The oven is not clean after a self-cleaning cycle. | The oven controls were not set correctly. | See the section on selfcleaning on page 57. |
The oven was heavily soiled. | Wipe up heavy spillovers before starting the selfcleaning cycle. Heavily soiled ovens may need to be selfcleaned again or for a longer period of time. | |
Steam is coming out of the vent. | When using the convection feature, it is normal to see steam coming out of the oven vent. | This is normal operation and not a system failure. Use the range as usual. |
As the number of racks or amount of food being cooked increases, the amount of visible steam will increase. | ||
A burning or oily odor is coming from the vent. | This is normal in a new oven and will disappear in time. |
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Strong odor. | An odor coming from the insulation around the inside of the oven is normal for the first few times the oven is used. | Operate the oven empty on the bake setting at 400 °F for 1 hour. |
Fan noise. | A convection fan may automatically turn on and off. | This is not a system failure but normal operation. |
Oven fan is making a noise, or won't turn off. | The cooling fan is not visible, but you will hear it running whenever the electronics get hot and turn off when the electronics are cool. | This is normal operation to cool the oven, cooling fan automatically shuts down when the oven cools. |
Oven racks are difficult to slide. | The shiny, silver-colored racks were cleaned in a selfcleaning cycle. | Apply a small amount of vegetable oil to a paper towel, and then wipe the edges of the oven racks with the paper towel. |
DRAWER
Problem | Possible cause | Solution |
The drawer does not slide smoothly or drags. | The drawer is out of alignment. | Fully extend the drawer and push it all the way in. See page 65. |
The drawer is overloaded or the load is unbalanced. | Reduce weight. Redistribute drawer contents. | |
Excessive condensation in the drawer. | There is liquid present in the drawer. | Remove the liquid. |
Uncovered foods. | Cover food with a lid. |
OVEN
Displayed code | Possible cause | Solution |
C-d0 | There is a short in the dial knob. | Press OFF, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
C-d1 | The door lock is misaligned. | |
C-F0 | This code occurs if communication between the Main and Sub PBA is interrupted. | |
C-F2 | This code occurs if communication between the Main and Touch is interrupted. | |
C-20 | The oven sensor is open when the oven is operating. | |
There is a short in the Oven sensor. | ||
C-21 | This code occurs if the internal temperature rises abnormally high. | |
C-22 | The sub PCB sensor is open when the oven is operating. | Press OFF, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
There is a short in the sub PCB sensor. | ||
C-23 | The temperature probe sensor is short when the oven is operating. | |
C-30 | The main PCB sensor is open when the oven is operating. | |
There is a short in the main PCB sensor. | ||
C-31 | This code occurs if the PCB temperature rises abnormally high. | Call for service |
-dC- | This code appears if the divider is inserted or removed while the oven is operating. | Make sure the divider is inserted properly, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
Bad line | This error message appears if the power cord is installed improperly. | If the power connection is plugged in improperly, that code appears on the display. Reconnect the power connection properly, and the message disappears. |
C-A2 | This code occurs if the sub PCB temperature rises abnormanlly high. | Press OFF. Check the oven vent and cooling vent. If the vent is closed, never block the vent by anything. After cooling the oven, restart the oven. If this does not solve the problem, call for service. |
COOKTOP
Displayed code | Possible cause | Solution |
![]() | This code occurs if communication between the Main and Inverter PBA is interrupted. | Turn the knob to Off, and then turn it to the setting you want again. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
![]() | The top sensor is open when the burner is operating. | Call for service |
The top sensor is short when the burner is operating. | ||
![]() | The IGBT sensor is open when the burner is operating. | |
The IGBT sensor is short when the burner is operating. | ||
![]() | This code occurs if the DC fan motor is open or locked. | |
![]() | Displayed if the cookware on an element is unsuitable or too small or no cookware has been placed on the cooking zone. | Check the cookware |
![]() | Displayed if an element knob was set to an On position when the Sabbath or Self-clean mode has ended or been cancelled, and the burner was not able to detect pan during 1 minute. | To return the display to normal and use the cooktop, turn the knob to the Off position. |
![]() | This code appears if the internal temperature of a burner rises abnormally high. | Turn the knob to Off, and then turn it to the setting you want again. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
Reference file: Samsung NE63T8951SG/AA 6.3 Cu. Ft. Smart Slide-in Induction Range
Additionally, the document applies to other Samsung models: NE63*895*S*, NE63T8951SG