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English
9
10. TROUBLESHOOTING
If you have problems using this product, check the following points
before you request service.
System
The unit will not turn on.
• Check if power cord is plugged into the outlet and the soundbar
Sound
No sound from Soundbar.
• Make sure that the soundbar is not muted.
• On the remote control, select the correct audio input source
• Connect the audio cable from your soundbar to your TV or other
devices.
• However, you do not need a separate audio connection
when:
– the soundbar and TV are connected through HDMI ARC
connection.
Distorted sound or echo.
• If you connect your TV to soundbar via optical cable, make sure
the TV is set to volume ‘0’.
Bluetooth
A device cannot connect with the Soundbar.
• You have not enabled the Bluetooth function of the device. See
the user manual of the device on how to enable the function.
• The soundbar is already connected with another Bluetooth
device. Press and hold BT button on your remote control to
disconnect the connected device, then try again.
• Turn off and turn off your Bluetooth device and try to connect
again.
• The device is not correctly connected. Connect the device
correctly.
Quality of audio play from a connected Bluetooth device is poor.
• The Bluetooth reception is poor. Move the device closer to the
soundbar, or remove any obstacle between the device and the
soundbar.
The connected Bluetooth device connects and disconnects
constantly.
• The Bluetooth reception is poor. Move your Bluetooth device
closer to the soundbar, or remove any obstacle between the
device and the soundbar.
• For some Bluetooth device, the Bluetooth connection can be
deactivated automatically to save power. This does not indicate
any malfunction of the soundbar.
Remote Control
The remote control does not work.
• Check if the batteries are drained and replace with new batteries.
• If the distance between the remote control and the main unit
is too far, move it closer to the unit.
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