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Frequently Asked Questions
General problems with the washer
Problem Possible cause and solution
The washing machine is
emitting an odor.
The hygiene info was not observed. A wash program
using a temperature above 140°F (60°C) has not
been run for a long period of time.
In order to prevent bacteria and unpleasant odors
building up in the machine, run the Clean machine
program using Miele clean machine or universal
powder detergent.
The door and detergent dispenser drawer were
closed after washing.
Leave the door and the detergent dispenser
drawer slightly open to allow them to dry.
The washer shakes dur-
ing the spin cycle.
The four feet are not resting evenly on the floor.
Level the machine (see “Leveling the washer”).
The laundry has not
been spun properly and
the laundry is still wet.
The machine detected an imbalance during the final
spin and reduced the spin speed automatically.
Wash large and small items together in order to
achieve a more even load distribution.
There are unusual
sounds coming from
the drain pump.
There is no fault!
Lapping sounds at the beginning and end of the
drain process are normal.
The drum lighting does
not come on.
The drum lighting goes out automatically after
5minutes.
Open the pull-down menu from the Overview
menu and then touch the sensor button.
The drum lighting is faulty.
Contact Miele Customer Service.
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