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Frequently Asked Questions
Fault message after a program has been interrupted
Problem Possible cause and solution
Drainage fault. Clean
drain filter and pump.
Check the drain
hose.
The drain is blocked or restricted.
The drain hose has been fixed too high.
Clean the drain filter and the drain pump.
The maximum drain height is 3' 3" (1m).
Water intake fault.
Open the water sup-
ply.
The water inlet is blocked or restricted.
Check whether the faucet is turned on properly.
Check whether the inlet hose is kinked.
Check whether there is sufficient water pressure.
The filter in the water inlet is blocked.
Clean the filter.
Fault F. If restart
fails, contact Ser-
vice.
There is a fault.
Disconnect the washing machine from the power
supply. Unplug the appliance or switch off the
breaker.
Wait at least 2minutes before reconnecting the
washing machine to the power supply.
Switch the washing machine on again.
Restart the program.
If the fault message appears again, contact
Customer Service.
Waterproof system
activated. Close wa-
ter supply and con-
tact Service.
The water protection system has reacted.
Close the faucet.
Contact Customer Service.
To switch off the fault message: switch the washing machine off with the
button.
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