User Manual
Refrigerator Features
TOP MOUNT REFRIGERATOR FEATURES
Refrigerator control panel
From this panel you can control the temperature of the refrigerator compartment as well as setting the quick chill function or resetting the door alarm.
For further information on how to use this feature refer to the section “About the User Interface”.
Freezer control
This is a simple slide control to adjust the temperature of your freezer compartment.
For further information on how to use this feature refer to the section “Using your Refrigerator”.
BOTTOM MOUNT REFRIGERATOR FEATURES
Refrigerator/freezer control panel
From this panel you can control the temperature of the refrigerator and freezer compartments as well as setting the quick freeze function or resetting the door alarm.
For further information on how to use this feature refer to the section “About the User Interface”.
FRENCH DOOR REFRIGERATOR FEATURES
Refrigerator/freezer control panel
From this panel you can control the temperature of the refrigerator and freezer compartments as well as setting the quick freeze function or resetting the door alarm.
For further information on how to use this feature refer to the section “About the User Interface”.
BOTTOM MOUNT ICE & WATER REFRIGERATOR FEATURES
Refrigerator/freezer control panel
From this panel you can control the temperature of the refrigerator and freezer compartments as well as setting the quick freeze function, controlling the Ice Maker or resetting the door alarm.
For further information on how to use this feature refer to the section “About the User Interface”
FRENCH DOOR ICE & WATER REFRIGERATOR FEATURES
Refrigerator/freezer control panel
From this panel you can control the temperature of the refrigerator and freezer compartments as well as setting the quick freeze function, controlling the Ice Maker or resetting the door alarm.
For further information on how to use this feature refer to the section “About the User Interface”.
SINGLE DOOR REFRIGERATOR FEATURES
Refrigerator control panel
From this panel you can control the temperature of the refrigerator compartment as well as setting the quick chill function or resetting the door alarm.
For further information on how to use this feature refer to the section “About the User Interface”
SINGLE DOOR FREEZER FEATURES
Freezer control
From this panel you can control the temperature of the freezer as well as setting the quick freeze and drinks chill functions or reset the door alarm.
For further information on how to use this feature refer to the section “Controlling your Refrigerator”.
INSTALLING YOUR NEW APPLIANCE
Unpacking
ENVIRONMENT
Most of the packing materials are recyclable. Please dispose of those materials through your local recycling depot or by placing them in appropriate collection containers.
Important – check for any damages or marks. If you find the refrigerator is damaged or marked, you must report it within 7 days should you wish to claim for damage/ marks under the manufacturers warranty. This does not affect your statutory rights.
Clean your refrigerator thoroughly following the instructions in the “Cleaning” section and wipe off any dust that has accumulated during shipping.
Locating the refrigerator
CAUTION
Automatic aerosol systems (such as insect control) should not be located adjacent to the product as the spray may cause long term damage to the external plastics of the appliance.
Do not put the refrigerator in a location that is too cold or is unprotected, for example in a garage or on a veranda.
The ambient temperature should be above 10°C.
Put the refrigerator in a dry place avoiding areas of high moisture or humidity.
Ensure the refrigerator is located on an even surface.
Adequate ventilation around your refrigerator with the exception of large French door models WHE6000 and WHE6060
The diagram below shows the recommended airspace to allow for ventilation of your refrigerator
If you have a cupboard above the refrigerator with a rear gap of less than 100 mm (Y), recommended minimum clearance at the top of the refrigerator increases from 30mm to 70mm (X).
When positioned in a corner area, spacing of at least 350mm (300mm for French door models) on the hinge side will allow the doors to open enough to enable the removal of bins and shelves.
Adequate ventilation around your refrigerator for large French door models WHE6000 and WHE6060
The diagram below shows the recommended airspace to allow for ventilation of your refrigerator
If you have a cupboard above the refrigerator with a rear gap of less than 100 mm (Y), minimum clearance at the top of the refrigerator increases from 30mm to 70mm (X).
When positioned in a corner area, spacing of at least 300mm on the wall side will allow the doors to open enough to enable the removal of bins and shelves.
All models
NOTE: Doors are designed to sit proud of cabinetry (not flush). The clearances shown above are the recommended minimum clearances.
Maximum clearance at the back of the refrigerator is 75mm where the side of the refrigerator is exposed and it may be possible to touch hot components.
Installing your refrigerator
1. Roll the refrigerator into place.
The rollers are designed for forward or backward movement only. They are not castors. Moving the refrigerator sideways may damage your floor and the rollers. Before moving your refrigerator ensure height adjusting nut and the stability foot are fully wound up off the floor.
2. Wind the large height adjusting nut under door hinge down until the refrigerator is tilted back by 10mm (see diagram).
3. Wind the large height adjusting nut on the handle side down until the refrigerator is level and stable. If you have difficulty winding the nut or height adjusting foot down, have someone tilt the refrigerator back so you have better access.
4. Check the alignment of the refrigerator to the surrounding cupboards to see if it is level. You can adjust the level as detailed in step 2 and 3.
5. If you find your refrigerator rocks from corner to corner, it means your floor is uneven. Find a piece of plastic or hardboard etc. and pack it firmly under the roller.
6. You may now need to fine-tune the installation by repeating steps 3, 4 and 5.
7. When you have the appliance in its final position, it needs to be stabilised. Wind the stability foot under the door hinge down to the floor until it just makes contact with the floor. Lift the front of the appliance to take the weight off the stability foot, then turn it half a turn further to ensure firm contact with the floor. Wind the large height adjusting nut back up to ensure all the weight is now on the front stability foot. Wind the large height adjusting nut back up to ensure all the weight is now on the front stability foot.
8. Repeat step 7 for the stability foot on the handle side. Whenever you need to move the appliance, be sure to wind the feet back up so that the appliance can roll freely and be sure to reset it when reinstalling.
9. Plug your refrigerator straight into its own power point and never use a double adapter. If you need to roll the refrigerator to get to the plug, remember to raise the stability foot first.
10. Before you put any food in your refrigerator, it’s recommended you leave it on for 2 or 3 hours to check it is running properly.
Fitting the handles
For models with ‘Pole’ handles, the handles are supplied prepackaged inside your refrigerator and will require fitting. Refer to the instructions provided in the pack.
Congratulations! You have successfully installed your new refrigerator
ICE AND WATER INSTALLATION
WARNING
Connect to potable water supply only. If using tank or bore water it is recommended to also use an external filter (not supplied).
The new hose-sets supplied with the appliances must be used and old hose-sets should not be reused.
Never connect the appliance to a hot water supply.
Do not use with water that is microbiologically unsafe or with water of unknown quality without adequate disinfection.
Do not use with water that is microbiologically unsafe or with water of unkown quality without adequate disinfection.
Water Filter
It should not be used on water that is micro biologically unsafe or with water of unknown quality. The service life of the filter may be reduced in water supplies that contain an excess of particles or other impurities. Reduced flow rate is an indication that a new filter is required. Failure to replace the filter when required can affect the function of the ice maker. Service calls caused by a failure to replace the filter are not covered by warranty. Replacement water filters are available from Electrolux Home Products Spare Parts Centres and can be posted to you for your convenience (refer to spare parts contact numbers on the warranty page).
Contents of installation kit
Water supply and plumbing
A drinkable water supply to suit a 1/2” tap fitting is required adjacent to the refrigerator. It is recommended that a licensed plumber install a new water supply outlet nearer to the appliance should the tubing supplied not be long enough. It is not recommended that the tubing be extended as this could adversely affect the flow of water to the ice maker or water dispenser. The water dispenser and automatic ice maker require a drinkable water supply with a pressure range of between 206kPa and 689kPa (30PSI and 100PSI). If the water supply is above 100psi a pressure limiting valve should be installed.
It is recommended that a noise reduction valve also be fitted in the water supply line. This will reduce water hammer and its effects from quick action household taps and fast acting valves on appliances.
The refrigerator water valve is pre-fitted with a push-fit connector for inserting the water tube. When the tap connection is other than 1/2”, adapters can be purchased from plumbing supply stores or good hardware stores.
Please read before beginning installation.
The water connection to your ice and water product can be self installed. However, it is recommended that you seek advice from a licensed plumber before commencing the installation.
IMPORTANT
Check for water leaks at all water connection points in the first 2 to 3 hours after installation, and correct it in case of any water leak. Recheck after 24 hours; if leak still occurs, it is recommended to contact a licensed plumber for advice.
Water is to be connected as per diagram below.
Step 1.
Ensure that the refrigerator is disconnected from power supply.
Step 2.
Connect tap fitting to water supply tap. Tap must be close to the refrigerator.
Step 3.
Push the tube into tap fitting past insertion mark.
Step 4.
Connect other end of tube to inlet on rear of refrigerator.
Step 5.
Turn on water and check all joints and tubes for leaks.
Step 6.
Reconnect the power.
Step 7.
Move the refrigerator back into place being careful not to kink or split the tubing.
Step 8.
Switch ON Water Dispenser. By referring to Ice&Water on/off function on page no.21
Using a large container, run the water dispenser to clear air from lines. This may take a few minutes. Purge and dispense a minimum of 2 litres of water. Initial water may be black in colour. This is residual carbon dust from the filter and is non-toxic. If the water is slow to shut off or the dispenser is dripping, air may still be in the lines. Either purge more water through the system to remove this air or allow some time for the air to be removed over subsequent dispensing. For normal use, water dispenser will automatically shut off after 2 minutes of continuous operation.
IMPORTANT
As the water cut off is not instant, leave glass under dispenser briefly until water has stopped flowing to avoid spills.
Clean and empty the dispenser drip tray regularly to avoid overflow.
If you have not used the dispenser for some time, discard the first seven or eight cups of water (contaminants could have settled in the water pipes).
Step 9
Switch ON Ice Maker.
Once the refrigerator has been running for at least 24 hours remove the ice bin and dispose of the first few batches of ice to ensure that impurities have been flushed from the system.
CAUTION
Water dispenser should not be used for extended periods of time. After 2 minutes of continuous use the water dispenser will automatically shut off.
Party Ice
When the Ice Bin is removed from the cabinet the Auto Ice Maker will continue to dispense ice into the top freezer drawer
Water filter
The water filter is located at the top left side of the fresh food compartment.
Replacing the water filter
You should change the water filter every six months to ensure the highest possible water quality.
If your refrigerator has not been used for a period of time (during a house move for example), change the filter before reinstalling the refrigerator.
It is not necessary to turn the water supply off to change the filter. Be ready to wipe up any small amounts of water released during the filter replacement.
- Ensure that the ice maker is turned off (Diagram 1).
- Remove the filter by turning anti-clockwise 180˚.
- Slide the old water filter cartridge straight out of the housing and discard it. (Diagram 2).
- Unwrap the new filter cartridge and using the alignment guide, slide it gently into filter housing until it stops against the filter connection at the back of the housing. (Diagram 3).
- Engage the filter by firmly rotating clockwise until the filter snaps into position (once engaged the filter cannot be rotated further). (Diagram 4).
- Press a drinking glass against the water dispenser while checking for any leaks at the filter housing. Any spurts and sputters that occur as the system purges air out of the dispenser system are normal.
- After filling one glass of water, continue flushing the system for about four minutes.
- Turn on the ice maker. (Diagram 5).
- When the filter has been replaced press and hold the ‘Ice and Water’ button for three seconds to reset the filter replace timer
USING YOUR REFRIGERATOR
Refrigerators work by transferring heat from the food inside to the outside air. This operation makes the back and sides of the refrigerator feel warm or even hot particularly at start-up and on warm days – this is normal.
Avoid placing food against the air vents in the refrigerator as it affects efficient circulation. If the door is opened frequently, a light frosting will occasionally occur on the freezer’s interior. This is normal and will clear after a few days. If the freezer door is accidentally kept open, a heavy frost will coat the inside walls and should be removed.
Your new refrigerator uses a high-speed compressor, along with other energy-efficient components, which may make unusual sounds and be more noticeable at night and quieter times. These sounds simply indicate your refrigerator is working how it should. They include:
- Compressor running noises;
- Air movement noise from the small fan motor;
- A gurgling sound, similar to water boiling;
- A popping noise, heard during automatic defrosting; and
- A clicking noise, prior to compressor start-up.
Further details can be found in the Troubleshooting Guide.
IMPORTANT
For top mount refrigerators (where the freezer is on top of the fresh food compartment).
- Don’t place food forward of the ribs on the freezer floor, as it will keep the door open.
For bottom mount refrigerators (where freezer is below the fresh food compartment):
- Ensure all freezer drawers and shelves are pushed back completely to prevent them from keeping the door open.
CAUTION
LED lighting
Your appliance is fitted with long life LED lighting. In the unlikely event the LED lights should fail, then the LED lights should be serviced by the service agent, to avoid a safety hazard. Refer to the warranty page for contact details.
REMOVING FEATURES
Crisper Bin
Removal (standard Crisper Bins):
- Empty food from the crisper. On some models it will be necessary to remove the bottle storage bins.
- Remove the crisper bin(s) by pulling forward, then up and forward again.
- For top mount and single door, remove the crisper shelf by lifting the catches on the left and right underside of the shelf and pulling the shelf forward.
SpillSafe™ glass shelves
To remove the shelves, gently pull them forward until the shelf comes clear of the shelf guides. To return the shelf, make sure there is nothing behind that may obstruct movement. Gently push the shelf, into the cabinet and back into position.
Freezer shelf
Remove the freezer shelf by lifting the catches on the right and left underside of the shelf to release the shelf then pull the shelf toward you.
Drawers fitted with telescopic slides
To remove the drawer for cleaning.
- Empty food from the drawer.
- Remove the drawer by pulling it forward and lifting the front to unhook it from the slides. Once you have removed the drawer, ensure the slides are pushed back so they are fully closed.
To replace the drawer:
- Ensure the telescopic slides are pushed in all the way.
- Slide the drawer into place over the slides and push the bin in until it stops.
- Drop drawer into position.
Freezer bottom bin
To remove the bin, pull the drawer out until it is open all the way then lift bin out from the front of the bin. When refitting insert the rear of the bin first then lower into position.
When replacing the bins after cleaning, we recommend fitting the lower bin first.
Twist and Serve Ice
Mounting the twist & serve dispenser to the other side of the freezer.
NOTE: this is only possible on Top mount models.
- Remove the ice bin and ice cube tray. If the ice tray assembly is frozen to the carriage, simply squeeze the tray and shelf together to break the ice.
- Before you remove the ice carriage, remember to disengage it from the glass shelf as it may result in damage to the assembly.
- Remove the centre runner by disengaging it at the front of the shelf, and removing it from the rear.
- Refit the runner into the rear of the shelf on the right hand side and then engage the front.
- Fit the carriage by sliding it into the runners until the front if the carriage engages with the shelf.
- Refit the ice tray and ice bin.
TEMPERATURE CONTROL
FREEZER TEMPERATURE SETTING RECOMMENDATION
ABOUT THE USER INTERFACE
Controls – Top mount and single door refrigerator models
Refrigerator temperature scale icons
- Indicates the temperature setting of the refrigerator compartment.
Quick Chill On/ Off icon
- Indicates the status of the Quick Chill function
Temperature adjust/ quick chill on/ off button
Temperature Control
- Touch the ‘Temp’ button to awaken control.
- Touch the ‘Temp’ button to decrease the refrigerator temperature. There are 8 temperature settings indicated by the illumination sequence on the display. Once the coldest temperature is reached the display will return to the warmest setting with the next press.
Quick Chill
- Use the quick chill function when you add a large amount of food to the refrigerator compartment.
- Press and hold the ‘Temp’ button for 3 seconds. The Quick Chill icon will flash indicating that the Quick Chill is active.
- Your refrigerator will run at 2°C for 90 minutes, then automatically return to normal mode.
- The Quick Chill function can be cancelled anytime by pressing the ‘Temp’ button again.
Controls – Bottom mount and French door
Quick Freeze on/ off icon
- Indicates the status of the Quick Freeze function.
Quick Freeze button
Use the Quick Freeze function when you add a large amount of food to the freezer compartment.
- Press the ‘Quick Freeze’ button. The Quick Freeze icon will flash indicating that the quick freeze is active and the compressor will run continuously for90 minutes.
- After 90 minutes the freezer will automatically return to normal mode.
- The Quick Freeze function can be cancelled anytime by pressing the button again.
Refrigerator / Freezer temperature scale icons
- Indicates the temperature setting of the refrigerator compartment.
- Indicates the temperature setting of the freezer compartment.
Temperature adjust button
- Touch any button to awaken control.
- Touch the ‘Temp’ button to decrease the selected compartment temperature. There are 8 temperature settings indicated by the illumination sequence on the display. Once the coldest temperature is reached the display will return to the warmest setting with the next press.
Refrigerator/Freezer indication icon
- Indicates the selected zone.
Compartment select button
- Press to select the desired compartment.
- The refrigerator / freezer indication icon will show which zone is selected.
Controls – Bottom mount ice & water and French door ice & water models
FUNCTIONS OF THE USER INTERFACE
Bottom mount ice and water models
Controls – Single door freezer models
Quick Freeze on/off icon
- Indicates the status of the Quick Freeze function.
Drinks Chill on/ off icon
- Indicates the status of the Drinks Chill function.
Quick Freeze/Drinks Chill button
Use the Quick Freeze function when you add a large amount of food to the freezer compartment;
- Press the ‘Quick Freeze/Drinks Chill’ button. The Quick Freeze icon will flash indicating that the quick freeze is active. and the compressor will run continuously for 90 minutes.
- After 90 minutes the freezer will automatically return to normal mode.
- The Quick Freeze function can be cancelled anytime by pressing the button again.
Use the “Drinks Chill” function when you need to chill drinks in the freezer compartment;
- Press and hold the ‘Quick Freeze’/Drinks Chill button for 3 seconds. The Drinks Chill icon will activate indicating that the Drinks Chill is active.
- An alarm will sound and LED will flash after 15 mins.
- Drinks Chill can be cancelled at anytime by pressing Drinks Chill again for 3 seconds. The time taken to chill depends on the size of your bottle.
- Do not leave the bottle inside the freezer longer than the time needed for chilling.
Freezer temperature scale icons
- Indicates the temperature setting of the freezer compartment.
Temperature adjust button
- Press any button to awaken control.
- Press the ‘Temp’ button to decrease the selected compartment temperature. Once the coldest temperature is reached the display will return to the warmest setting with the next press.
ERROR CODES & ALARMS
Alarms
Freezer Temperature Alarm
Activates if the freezer temperature is c over set temperature for a period of 50 minutes (except during a defrost).
An alarm will sound the temperature icons will flash.
- To deactivate the alarm for 50 minutes press any button.
- To deactivate alarm for 12 hrs on the ice & water model press and hold Select Mode for 10 seconds for non ice and water models press and hold any button for 10 seconds.
Door Alarm
Activates if the refrigerator or freezer doors are left open for longer than 2 minutes.
An alarm will sound and the affected compartment icon will flash and the temperature and icons will fade on and off.
- Alarm will sound and icon will flash indicating which door is open.(Ice & water models)
- To silence the alarm for 8 minutes while the door is open press any button (the icons will continue to flash until door is closed).
Error codes
Communication Error 
If you see this icon displayed (Ice & Water model) or the top temperature icon is flashing it means that the control has lost contact with the main control board.
The appliance will operate at its last known setting, all auxiliary functions will not work.
- Turn the unit off at the power point for 5 minutes and then turn it back on.
- Under most circumstances this will reset the display enabling normal function to continue.
- If the error re-occurs then call for service.
Sensor – Open Circuit /Short Circuit 
If you see this icon displayed (Ice & Water model) or any combination of the second and fourth temperature icons are flashing it means that an error has been detected on a sensor.
The refrigerator will run in a default cycle to prevent food spoilage.
Ice cube tray water fill not detected 
This error indicates that when an ice harvest occurred and a tray water fill was attempted, that the tray sensor did not get above 0°C.
Check the following:
- Water turned on at tap, water filter not blocked, no kinks in water tube.
- If after checking these items and they do not appear to be the cause of the error, call for service.
CLEANING YOUR REFRIGERATOR
WARNING
BEFORE CLEANING: Turn the refrigerator off at the power point and unplug the cord to prevent any chance of electrocuting yourself.
Doors and exterior (white and silver):
You should only clean the doors with lukewarm soapy water and a soft cloth.
Stainless Steel:
Your stainless steel refrigerator is manufactured from mark-resistant stainless steel. This stainless steel has a special advanced protective coating that eases the removal of marks such as fingerprints and water spots. To keep its appearance, clean it regularly with lukewarm soapy water and a soft cloth.
CAUTION WARNING
Never use stainless steel cleaners, abrasive pads or other cleaners that will scratch the surface. Damage to the appliance after delivery is not covered by your warranty.
Interior
Clean the inside of your refrigerator regularly with a soft cloth, unscented mild soap and lukewarm water. Thoroughly dry all surfaces and removable parts and avoid getting water on the controls. Replace removable parts, plug power cord in and switch the power on before returning the food.
Door seals
Always keep door seals clean by washing them with a mild detergent and warm water, followed by a thorough drying. Sticky food and drink can cause seals to stick to the cabinet and tear when you open the door.
Never use hot water, solvents, commercial kitchen cleaners, aerosol cleaners, metal polishes, caustic or abrasive cleaners, or scourers to clean your refrigerator. Many commercially available cleaning products and detergents contain solvents that will damage your refrigerator. Use only a soft cloth with an unscented mild soap and lukewarm water
Switching off your refrigerator
If you switch off your refrigerator for an extended period, follow these steps to reduce the chances of mould:
- Remove all food.
- Remove the power plug from the power point.
- Thoroughly clean and dry the interior.
- Ensure that all the doors are wedged open slightly for air circulation
FOOD STORAGE GUIDE
TROUBLESHOOTING
Appliance does not operate at desired temperature
In a modern frost free refrigerator / freezer, cold air is circulated around the various compartments through air vents using a high efficiency fan.
Refrigerator is too warm
- Adjust the refrigerator to a colder setting.
- Ensure food is allowed to cool before placing inside the refrigerator.
- Ensure the appliance is set up as per instructions on P11.
- Ensure that contents are not obstructing the cooling vents.
- Ensure the door is not held open or is being opened too frequently.
- If you have a Top Mount check the temperature setting guidelines on P17.
Freezer is too warm
- Adjust temperature to a colder setting.
- Ensure food is allowed to cool before placing inside the freezer.
- Ensure the appliance is set up as per instructions on P11.
- Ensure that contents are not obstructing the cooling vents.
- Ensure the door is not held open or is being opened too frequently.
- If you have a Top Mount check the temperature setting guidelines on P17.
Food is freezing in the refrigerator
- Adjust temperature to a warmer setting.
- Ensure that fruit and vegetables are stored in the crisper. Items with a high water content should not be placed near the cooling vents.
Unable to change temperature settings
- Refer to Refer to sections “temperature control” and “about the user interface”.
- Ensure that user interface is in "awake" mode before trying to adjust temperature settings.
Appliance noise
Your new refrigerator may make sounds that your old one didn’t make. Because the sounds are new to you, you might be concerned about them. Most of the new sounds are normal. Hard surfaces, like the floor, walls and cabinets, can make the sounds seem louder than they actually are. The following describes the kinds of sounds and what may be making them.
Motor noise (compressor)
- Nothing. This is normal as your new refrigerator uses a high-speed compressor which switches on and off during operation.
- Note that the compressor noise may seem louder at the start of the on cycle.
Motor noise (compressor); WHE6000 and WHE6060 only
- These refrigerators are fitted with a variable speed compressor and fan. That at start up and on warm days runs at a high speed to provide additional cooling. When less cooling is required the compressor and fan will run at a lower speed.
A clicking noise heard just before the compressor starts
- Nothing. This is normal as your new refrigerator has an automatic switching action of the temperature control, turning the compressor on and off.
Occasional gurgling, similar to water boiling
- Nothing. As each cycle ends, you may hear a gurgling sound due to the refrigerant flowing in your refrigerator system.
Airflow noise
- Nothing, this is normal as your new refrigerator uses high efficiency fans to circulate air. Fan speed and noise may increase during periods of heavy usage or hot weather.
Rattling and other noises
- Ensure that the cabinet is level and stable, refer to Installation Instructions on P11.
- Check the surrounds of the appliance to ensure there is nothing touching or placed on top of the appliance.
- Ensure that contents of the appliance are not placed in such a way that they are vibrating (such as bottles).
Crisper Operation
Excess moisture build up in crisper
- Ensure that the crisper is not over packed.
It is normal for there to be some moisture and humidity in the crisper bin.
- Adjust crisper humidity slides.
Crisper bin cannot be removed
- If crisper bin interferes with the door bins, remove door bins before removing crisper.
- Position cabinet so that the door can be fully opened.
Freezing items in the crisper
- Adjust temperature to a warmer setting.
Refrigerator operation
Appliance will not run
- Ensure that the cord is plugged into a live power outlet and outlet is switched on.
It is normal for the freezer fan not to operate during the automatic defrost cycle, or for a short time after the appliance is switched on
- Ensure that the household circuit breaker has not tripped or that the fuse has not blown.
- The appliance maybe in defrost mode, check again in half an hour.
Compressor motor seems to run too long
At normal room temperatures, expect your motor to run about 40% to 80% of the time. Under warmer conditions, expect it to run more often
- Ensure that the doors are not held open
- Check that large amounts of warm food have not just been placed inside the appliance.
- Note that the appliance will run more than normal just after you install it or when adjusting the temperature setting changes.
Compressor motor seems to run too long for WHE6000 & WHE6060 only. These appliances use a variable speed compressor, which by design can run for long periods of time, this is normal
- The variable speed compressor and fan that at start up and on warm days, runs at high speeds to provide additional cooling. When less cooling is required the compressor and fan will run at a lower speed, but still may not switch off. This is normal.
- It is possible that the only time the compressor and fan will stop is when the refrigerator is defrosting which is approximately once per day.
The exterior of the appliance is warm or hot to touch
This is normal because the appliance transfers heat from the inside out through the outer panels and the divider between the doors
- Ensure the appliance has the external clearances recommended in the section “Installing your new appliance”.
- The exterior of the cabinet will be much warmer on warmer days it may even feel hot to touch, as the appliance is working harder.
User interface will not respond
To ensure settings are not accidentally changed the user interface will go into sleep mode when not in use. Press any button to wake user interface
- Check that the user interface is in awake mode, refer to section “About the user interface”.
- Check that the user interface is not locked, refer to section “About the user interface”.
- If the user interface is frozen turn the appliance off for five minutes for the memory to clear, then turn back on.
- Check that the user interface is not in Sabbath Mode, refer to control instructions. (I&W models only).
Refrigerator operation
Alarms Sounding
- Check that all doors are fully closed.
- Ensure that the over temperature alarm is not being activated by hot food placed in the freezer.
- Check if the drinks timer has ended, refer control instructions.
- Check if the Filter Replacement alert is activated, refer control instructions. (I&W models only)
Frost build up
- Check that all doors are fully closed.
- Ensure that the doors are not opened too often.
- Ensure that the return air vents are not blocked with packaging.
- Ensure the seals are clean and not obstructed.
Odours
- The interior may need cleaning, refer to cleaning guide.
- Ensure that food is stored correctly as some food, containers and wrapping can produce odours.
- Check appliance for old or unusual food.
Lights not working
The LED lighting is designed to turn on gradually. The lighting will dim automatically if the door is left opened for more than 5 minutes. If the door is left open for more than 7 minutes, the lighting will turn off completely. Closing the door will reset the timer
- Ensure that the cord is plugged into a live power outlet and outlet is switched on.
- Ensure that the household circuit breaker has not tripped or that the fuse has not blown.
- Check that the user interface is not in Sabbath Mode, refer to control instructions.
- Check the appliance features section to determine lighting configuration for your model.
Door operation
Freezer door pops open
- This is normal and should re-close. This happens when the refrigerator door is closed too quickly.
- If the freezer door stays open, it indicates that the appliance needs to be tilted backwards a little further. Refer to section “Installing your new appliance”.
Self close not working
- Check if your appliance has self closing hinges as not all models do.
- It indicates that the appliance needs to be tilted backwards a little further. Refer to section “Installing your new appliance”.
Door not sealing properly
- Ensure there is nothing that is preventing the door from closing such as appliance contents or items placed near the appliance.
- Ensure that the crisper/freezer bin is closed completely. Refit if required as referred to in the section "Using your refrigerator".
- Ensure the appliance is set up as per recommendations.
Door difficult to open and close
- If the door is difficult to open just after you have closed it this is due to the pressure equalising, the door will open normally after a few minute
Ice & Water system
Ice maker does not produce ice or not enough ice
The icemaker is designed to produce a tray of ice approximately every 3 hours, depending on the conditions
- Ensure that the cord is plugged into a live power outlet and outlet is switched on.
- Ensure that water is connected and turned on and there are no kinks in the water line.
- Ensure that the Ice Maker is switched on at the user interface refer to "About the User Interface" for details.
- Check that the water filter is not blocked or out of date.
- Check the water supply flow rate.
- If the freezer compartment is too warm, refer to "freezer is too warm" then wait 24 hours for the freezer to reach ideal temperature.
- Turn the unit off at the mains and leave for 2 minutes then turn the appliance back on (this will reset the icemaker unit). Check for ice production after 24 hours.
- Check that there is no obstruction under the ice maker and ensure the ice bin is fitted correctly.
Water dispenser not functioning
- Ensure that the cord is plugged into a live power outlet and outlet is switched on.
- Ensure that water is connected and turned on and there are no kinks in the water line.
- Ensure that the Water Dispenser is switched on at the user interface refer to "About the User Interface" for details.
- Ensure water line is purged refer to “Ice & Water installation”.
- Check that the water filter is not blocked or out of date.
- Check the water pressure, refer to “Ice & Water installation”.
Ice or water has bad odour or taste
- Cover food to ensure ice does not absorb foreign odours.
- Check that the water filter is not out of date.
- Interior of appliance or ice bin may require cleaning, refer to “Cleaning your refrigerator”.
- Discard stale ice monthly and allow ice maker to produce a fresh supply.
If you still require service
If you have a problem, and the problem persists after you have made the checks mentioned, contact your nearest Electrolux approved Service Centre or the dealer you bought the refrigerator from. Be ready to quote the model number, the 9-digit PNC and 8-digit serial number, which is stated on the label inside the refrigerator compartment.
