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Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Oven will not start A fuse in your home may be • Replace fuse or reset circuit breaker.
blown or the circuit breaker
tripped.
Power surge. • Unplug the microwave oven, then plug it back in.
Plug not fully inserted into wall • Make sure the 3-prong plug on the oven is fully inserted
outlet. into wall outlet.
Door not securely closed. • Open the door and close securely.
Control panel lighted, Door not securely closed. • Open the door and close securely.
yet oven will not start
Start/Pause button not pressed • Press Start/Pause.
after entering cooking selection.
Another selection entered • Press Cancel/Off.
already in oven and Cancel/Off
button not pressed to cancel it.
Cooking time not entered after • Make sure you have entered cooking time after pressing
pressing Cook Time. Cook Time.
Cancel/Off was pressed • Reset cooking program and press Start/Pause.
accidentally.
Food weight not entered after • Make sure you have entered food weight after selecting
selecting Weight Defrost or Weight Defrost or Time Defrost.
Time Defrost.
LOCKED appears The control has been locked. • Press and hold Cancel/Off for about 3 seconds
on display to unlock the control.
Floor of the oven is warm The cooktop light is located • This is normal.
even when the oven has below the oven floor. When
not been used light is on, the heat it produces
may make the oven floor get warm.
You hear an unusual You have tried to change • Many of the oven’s features are preset and
low-tone beep the power level when it is cannot be changed.
not allowed.
Vent fan comes on The vent fan automatically turns • This is normal.
automatically on to protect the microwave if it
senses too much heat rising from
the cooktop below.
SENSOR ERROR appears When using a Sensor feature, • Do not open door until steam is sensed and time
on the display the door was opened before is shown counting down on the display.
steam could be detected.
Steam was not detected in a • Use Cook Time to heat for more time.
maximum amount of time.
20
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