

• Camera – Take clear pictures.
• Flash / Flashlight – Automatically turns on when taking pictures in low light and can be manually activated using the Flashlight Button.
• Headset Jack – Connect a headset for hands-free calling.
• Indicator Light – Lights up for incoming calls or when the phone is fully charged.
• Outside Display – View the current time, the current date and notifications about charging status, incoming calls or messages.
• USB Connector – Charge your phone and download photos onto your computer.
• Dock Connector – Charge your phone using the supplied Charging Dock.


Depending where your Jitterbug was purchased, your phone may already be activated. The following three easy steps will guide you in powering on your phone for the first time.
IMPORTANT! Please do not turn on your phone until instructed to do so. If you turn it on prior to setting up your account, the device may fail to activate. If the device fails to activate, power off and start with STEP 1.
STEP 1 Determine where your phone was purchased.
• If you purchased your Jitterbug from GreatCall or firstSTREET, your phone is already activated and you may skip to STEP 3.

• If you purchased your Jitterbug from Amazon, Best Buy, Fry’s Electronics, Rite-Aid, Sears, or Walmart, your phone is not yet activated and you will need to continue to STEP 2.

STEP 2 Go online or call to activate your account.
• If you are new to GreatCall, go online at GreatCall/Activate to activate your account. You will be asked to enter in your Jitterbug Serial Number which can be found on the included Activation Card or on the side of the retail box. If you do not have Internet access, you can call our Activation Line at (888) 900-1367.
OR
• If your Jitterbug is already activated and you have questions about your phone or service, please call our customer service agents at (866) 482-1424.
STEP 3 Turn on your Jitterbug to complete set up.

Press the On/Off Button (
) and your phone will automatically complete the set up process.
This process may take a few minutes and you may notice the phone restart a few times. Once complete, you will see a screen “Phone was set up successfully!”
You’re now ready to enjoy the benefits of your easy-to-use Jitterbug phone.
We’ve included a Charging Dock to make it easy for you to always have your Jitterbug fully charged and ready to go.
Charging Using the Charging Dock
Your Jitterbug is fully charged when you see “Charging Complete” on the Outside Display.

IMPORTANT! It is recommended to fully charge your Jitterbug after activating it for the first time. Your phone may turn off sooner than expected if using it before fully charging.
Charging Without the Charging Dock
It’s also possible to charge your Jitterbug without the Charging Dock by using the included USB Cable.
Your Jitterbug will remind you to charge the battery. Reminders appear on the Inside Display and Outside Display with the following messages:
IMPORTANT!
Only use batteries designed specifically for your Jitterbug phone. Using other batteries could damage your phone and may void your warranty. Extra batteries are available online at GreatCall/Accessories
Turning Your Jitterbug On
) until the Inside Display turns on.IMPORTANT!
If you receive an error message to call Customer Care after turning your Jitterbug on, it may be possible that your phone has not yet been activated. Please refer to “Activating Your Jitterbug” on page 10 for more information on how to activate your phone.
Turning Your Jitterbug Off
) until the GreatCall logo appears on the Inside Display.INFO
We recommend keeping your Jitterbug on at all times and charging it at night so you can always stay connected.
Throughout this guide, the screen on the inside of your Jitterbug is referred to as the Inside Display. The following diagram explains the areas of the Inside Display and how to use them. Below is an example of the Phone Book screen.

) or the NO Button (
).INFO If you are unsure about what to do, simply press the YES Button (
) or NO Button (
) to answer the question in the Action Line at the bottom of the Inside Display
When you open your Jitterbug while it is powered on, you will see the Main Screen as shown in the image below.

INFO The Main Screen will display your Jitterbug phone number at the top of the screen as shown above as “My # 800-650-5703”.
The Main Screen is where you access the features on your Jitterbug. Your Jitterbug is designed with the following six features installed
INFO Approximate minutes used per month shows your estimated minute usage each month. This time resets at the beginning of your monthly billing cycle. Your Main Screen may contain additional features depending on your plan
Navigating the Main Screen with the Keypad
You can easily access all of your features within the Main Screen using three simple buttons located at the top of the Keypad.

) to select that feature.
) to scroll through the features of the Main Screen.
) enables you to answer “NO” to questions in the Action Line and return to the previous screen. If you make a mistake while dialing a number or typing a Text Message, you can always press the NO Button (
) to back up and delete what you entered. INFO
By default, your phone always displays the Main Screen when opening your Jitterbug after it has been closed. If you find it easier to have your Jitterbug start directly in your Phone Book each time you open your phone, you can dial “0” on your Jitterbug to reach a Personal Operator to enable this feature.
If you have a Health & Safety Package, press the red 5Star Button in an uncertain or unsafe situation to be connected to a highly-trained 5Star Agent. The Agent will assess your situation, confirm your location using GPS and connect you to emergency services if you need it. See “GreatCall Health & Safety Services” on page 86 for more information.


IMPORTANT! If you do not have a Health & Safety Package, you will be asked if you would like to be connected directly to 9-1-1 services when the 5Star Button is pressed. Press the YES Button (
) if you would like to call 9-1-1 or the NO Button (
) if you would like to hang up.

Making a Phone Call
You can dial a phone number directly from almost every screen on your Jitterbug.
1. When you open your Jitterbug, you will hear a dial tone indicating that service is available. If service is not available, there will be no dial tone and you will see “No Service” on the Inside Display.
2. Dial the full ten-digit phone number using the Keypad. You may be required to dial the number “1” first before placing a call in some areas.
3. Press the YES Button (
) to place the call.
INFO If you make a mistake while dialing, press the NO Button (
) to back up and delete the last number.
Incoming Phone Calls
Your Jitterbug rings or vibrates to indicate when you have an incoming call. Additionally, there are other indications that you have an incoming call:
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Answering a Call When Your Jitterbug is Closed
) or close your Jitterbug.Answering a Call When Your Jitterbug is Open
) to connect.
) or close your Jitterbug.Ignoring Incoming Calls
When you receive an incoming call while your Jitterbug is closed you can press the Volume Button on the side of your phone to mute the ringer. If you receive an incoming call while your phone is open, you can press the NO Button
to ignore the call.
Ignored calls will be sent to your Voicemail. If your Voicemail is not active or set up, callers will get an automated message that you are not available. See "Voicemail” on page 46 for more information.
INFO
Talk time over your monthly Minutes plan allowance is $0.35 per minute.
The Speakerphone provides you the convenience to make a call without holding the phone to your ear. The Speakerphone can be activated at any time while you are on a call.
To turn Speakerphone on, press the Speakerphone Button while on a call. You will hear the caller’s voice coming from the External Speaker on the back of your Jitterbug. Press the Speakerphone Button again if you would like to switch audio back to the Earpiece Speaker.
INFO
Turning Speakerphone off during a call will not end your conversation, but instead will switch audio back to the Earpiece Speaker. If you close your Jitterbug while using Speakerphone, the call will end.
Adjusting the Earpiece or Speakerphone Volume
While on a call, press the Volume Button up or down until the sound reaches a comfortable level. Your Jitterbug has three volume options for the Earpiece Speaker and External Speaker: High, Medium and Low.
Adjusting the Ringer Volume
While not actively on a call, press the Volume Button up or down until the ringer volume is at the desired level. Your Jitterbug has five volume options for the ringer: Max, High, Medium, Low and Vibrate
Your Jitterbug keeps a list of your 10 most recent outgoing, incoming and missed calls.
Reviewing Your Call History
) until Call History appears highlighted and press the YES Button (
) to view your Call History. The first number you will see in your Call History will be your most recent phone call.
), scroll down to view your Call History in sequence according to the time of occurrence.Making Calls from Your Call History
With Call History you can quickly return missed calls, as well as redial both incoming and outgoing calls. While in Call History, use the Up/Down Buttons
to find the Missed, Incoming or Outgoing phone number you would like to call. Once highlighted, simply press the YES Button (
) to automatically dial the number.
GreatCall’s Personal Operators are able to manage your Phone Book, look up phone numbers, connect you to any number in the U.S. or Canada, and place calls to anyone in your Phone Book. To call a Personal Operator:
) and a “Calling...” message will appear on the Inside Display, followed by the message “Connected to Operator”.
) or close your Jitterbug.INFO Ultimate Health & Safety Package customers get unlimited access to Personal Operator, 24/7, for no additional cost. For all other packages and plans, the Personal Operator service costs $0.99 per call. Standard airtime rates apply on all plans for the duration of a Personal Operator call. For more information on Health & Safety Packages call us at 1-800-733-6632 or visit us online at GreatCall.
To make an emergency call:
) when you see “CALL?” at the bottom of the Inside Display
).
) to capture the image.
) to keep this photo or the NO Button (
) to delete this photo.
) until you see the Main Screen or close your Jitterbug. INFO
Any photo saved on your Jitterbug will be stored in a photo gallery called "My Photos”.

) until My Photos appears highlighted and press the YES Button (
).
) to scroll through your photos.
) to return to the Main Screen or close your Jitterbug.
) until My Photos appears highlighted and press the YES Button (
).
) to scroll to the photo that you would like to send and press the YES Button (
) to select it.
) until you see “Forward” highlighted and press the YES Button ( ).
) to scroll to the contact you would like to send your photo and press the YES Button (
).When your photo has been sent you will see the words “Photo Successfully Sent” on the Inside Display.
INFO
If the contact you would like to send the photo to is not listed in your Phone Book, use the Up/Down Buttons (
) and scroll until “Enter Recipient” appears. There you can enter a phone number using your keypad.
Photos sent from your Jitterbug use your monthly text message allowance (one photo = one text message). Photos sent over your monthly text message allowance will incur a charge of $0.10 per photo.
).
) to scroll to the photo you would like to delete and press the YES Button (
).
) until you see “Delete” highlighted and press the YES Button (
).
) again to confirm that you want to delete this photo permanently.IMPORTANT!
Once a photo has been deleted, there is no way to recover it.
Your friends and family can send photos to your Jitterbug by using your phone number. If you receive a photo from them a notification on the Outside Display will read “New Photo”. This message will remain on the Outside Display until you open your Jitterbug.
If you see this notification, you can open your Jitterbug and press the YES Button (
) to view the photo that was just sent to you. i INFO
There is a $0.10 charge for each photo you send or receive.
You can download photos from your Jitterbug to your personal computer using the included USB Cable.
Use “Windows Explorer” on Windows computers or “Finder” on Mac computers to browse through your Jitterbug’s photos.
INFO
This feature is only compatible with Windows XP or greater, and Mac OS X (Mountain Lion”) or greater.
You can share photos you have captured on your Jitterbug to your Facebook account. Before you can share photos on Facebook you will need to enable it on your MyGreatCall account. If you don’t have a MyGreatCall account yet, registration is easy at MyGreatCall.
Enabling Facebook Photo Sharing
Sharing a Photo on Facebook
Once Facebook photo sharing has been enabled on your MyGreatCall account, you will be able to use it when choosing to share your photos on your Jitterbug.
) until My Photos appears highlighted and press the YES Button (
).
) to scroll to the photo you would like to share and press the YES Button (
).
) until “Facebook” is highlighted and press the YES Button (
).Text Messages are a quick and easy way to communicate with other cell phone users using short messages. When you receive a new Text Message, you will be notified in three ways:
Reading Text Messages After Receiving a Notification
After receiving a notification that you have a new Text Message, follow these steps to read the message:
) to continue.
) to view this Text Message.
) to read the entire Text Message.
Reading Text Messages from the Main Screen
You can view any of your saved Text Messages at any time from the Main Screen. Follow these steps to view your saved Text Messages:
) until Text Messages appears highlighted and press the YES Button (
).
) until you see “Read” highlighted and press the YES Button (
).
) until you see the Text Message you want to view and press the YES Button (
).When done reading the Text Message, you can close your Jitterbug or press the NO Button (
) until you see the Main Screen.
Once you have read a Text Message, you have the option to reply to it.
) to reply.
) to scroll to the desired reply option and press the YES Button3. Entering Text with the Keypad” on page 78 for more information on how to enter text using the numeric keypad). Press the YES Button (
) to send your Text Message.
INFO Your Jitterbug automatically saves the last 50 incoming and outgoing Text Messages. You cannot reply to outgoing Text Messages that you sent. It is recommended to have a monthly Text Message plan if you use this feature frequently. Text Messages sent or received over your monthly Text Message plan allowance are $0.10 per Text Message.
Once you have read a Text Message, you have the option to delete it.
) to delete.
) to continue deleting this Text Message.
) to confirm.INFO Once a Text Message has been deleted, it cannot be recovered.
) until Text Messages appears highlighted and press the YES Button (
).
) until you see “Send” highlighted and press the YES Button (
).
) to scroll to the desired send option and press the YES Button
4. After selecting a pre-defined message or entering a customized message press the YES Button (
) to continue.
5. Your Phone Book contacts will now be visible. Use the Up/Down Buttons (
) until the contact you wish to send a Text Message to is highlighted and press the YES Button (
)
INFO
If you do not have the contact in your Phone Book, use the Up/Down Buttons (
) until “Enter Number” is highlighted, press the YES Button and then enter the phone number using the Keypad.
It is recommended to have a monthly Text Message plan if you use this feature frequently. Text Messages sent or received over your monthly Text Message plan allowance are $0.10 per Text Message.
For your convenience, your Jitterbug is equipped to utilize Bluetooth wireless headsets, hands-free speakers, and other Bluetooth compatible devices.
There are many benefits to using Bluetooth devices. Along with improved ease-of-use and safety by eliminating wires, Bluetooth also offers you plenty of other advantages, such as having the ability to talk hands-free while your Jitterbug is in your pocket or purse.
Turning Bluetooth On and Off
The following procedure is applicable to all Bluetooth compatible devices. You must have your Jitterbug set to “Bluetooth ON” to use any Bluetooth device.
) until “Settings” appears highlighted and press the YES Button (
).
) until you see “Bluetooth” highlighted and press the YES Button (
).
) until you see “Bluetooth OFF” highlighted and press the YES Button (
).When your Jitterbug is set to “Bluetooth ON,” you will see the Bluetooth symbol in the top-right corner of the Main Screen. Pressing the YES Button (
) again on “Bluetooth ON” will switch Bluetooth off.
Please ensure you turn off Bluetooth if you wish to receive calls from your Jitterbug handset and not your Bluetooth headset. You are unable to turn off your Bluetooth while on a call.
When your Bluetooth is on and available for your use, you will notice a white Bluetooth icon, similar to the one on the right, appear at the top right corner of your Main Screen.
INFO The battery life of your Jitterbug is shortened when Bluetooth is on. As such, turn off the Bluetooth feature or accessory when not in use to maximize battery life.
Pairing a Bluetooth Headset to Your Jitterbug
Pairing” is typically a one-time set up process that allows the headset and your Jitterbug to automatically connect every time Bluetooth is turned on. The following will guide you on pairing a Bluetooth headset to your Jitterbug phone.
).
) until you see “Bluetooth” highlighted and press the YES Button (
).
) until you see “Pair” highlighted and press the YES Button (
).
) to continue if your headset is already in pairing mode.
) until you see the name of your Bluetooth headset highlighted and press the YES Button (
).
Bluetooth Status Indicator
You will notice different Bluetooth icons on your Jitterbug Main Screen that indicate when your Bluetooth is available to use:
|
• Gray – Bluetooth is on, but not paired to your Bluetooth headset
|
• White – Bluetooth is on, paired with your Bluetooth headset and available for you to use.
|
Answering a Call When Paired with a Bluetooth Headset
Press the “Talk” button on the Bluetooth headset.
Ending a Call When Paired with a Bluetooth Headset
Press the “Talk” button on the Bluetooth headset or press the NO Button
on your Jitterbug if the phone is open.
The “Settings” feature of your Jitterbug allows you to make minor customizations to your phone based on your personal preference.
Under Settings you can:
Accessing Phone Settings
From the Main Screen, use the Up/Down Buttons (
) until “Settings” appears highlighted and press the YES Button (
).
IMPORTANT!
The battery has been pre-installed into your Jitterbug phone for your convenience.
Removing the Battery
).Installing the Battery