User Manual Samsung QN65QN800AFXZA 65" Neo Qled 8k Smart Tv 2021

• User Manual - (English)

• Energy Guide - (English)

• Warranty - (English)

Table of contents

• Connections
• Screen Sharing (Smart View) with your Mobile Device
• Connection Cables for External Devices
• Switching between external devices connected to the TV
• Remote Control and Peripherals
• Troubleshooting

User Manual Smart TV

Connections

You can watch live broadcasts by connecting a coaxial cable to your TV and can get access to the Internet by using a LAN cable or wireless access point. Using various connectors, you can also connect external devices.

Connecting an Antenna

You can connect a coaxial cable to your TV.

Connecting to the Internet

You can get access to the Internet through your TV.

Configure network settings to connect to an available network.

Establishing a wired Internet connection

If you connect a LAN cable, the TV automatically accesses the Internet.

Make sure that you have the wireless access point's name (SSID) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuaration screen. See the wireless access point's user manual for more information.

Checking the Internet connection status

View the current network and Internet status.

Resetting Your Network

Restore the network settings to the factory default.

Turning on the TV with a mobile device

You can turn on the TV using a mobile device connected to the same network as the TV

Connecting an IP control device to the TV

You can connect an IP control device to the TV remotely to manage your IP device.

Allowing to connect a wireless network

You can enable the connection to Wi-Fi.

Changing the name of the TV

You can change the name of the TV on the network. Select User Input at the bottom of the list and change the name.

Screen Sharing (Smart View) with your Mobile Device

You can watch the screen of your mobile device on the TV screen through Smart View, Tap View or Multi View.

For information on how to share the screen with your mobile device, refer to Source > Connection Guide > Smartphone > Screen Sharing (Smart View).

• To turn off Screen Sharing (Smart View), disconnect the mobile device or press the button on the remote control.

• Using the Smart View menu on your mobile device, you can change the settings such as aspect ratio.

• Use AirPlay if you are an iPhone or iPad user. For more information, refer to Source > Connection Guide > Smartphone > Apple AirPlay.

• The screen sharing function (Smart View/Apple AirPlay) on your mobile device appears on Multi View of the TV (or the screen on your mobile device).

Using Tap View

By tapping the mobile device on your TV, you can watch Multi View or mobile device's screen through the TV screen.

1. Enable Tap View on your mobile device

2. Turn on the screen of your mobile device.

3. Tap your mobile device on the TV. The TV screen switches to Multi View or mobile device's screen.

4. Watch Multi View or mobile device's screen on the TV screen.

Enabling Tap View

Enable Tap View in the SmartThings app.

1. Launch the SmartThings app on your mobile device.

2. Select Settings in SmartThings app on your mobile device.

3. Set Tap View to on.

Using Multi View

You can view multiple content items through Multi View. To start the function, select Multi View, and then select the content to add in Select content. or select a desired combination in Preset at the top of Multi View. Or run screen sharing (Smart View/Apple AirPlay) for your mobile device.

When Multi View is running, press the Select button to ʀͱ͝fi˝Їθʪ the following menus.

• (Select content.) : You can select from the content list displayed above.

• Select App/Source (Content Selection Mode) : You can change the content for the selected window. To enter Content Selection Mode, press and hold the Select button on the Samsung Smart Remote.

• (Change screen size.) : Selects the desired size of Multi View.

• (Set Picture-in-Picture.) : Selects the position of a small screen on the full screen. The focusing left or right screen appears as small window.

• (Listen to the sound from two screens.) : You will hear the sound of both screens at the same time by adjusting the ratio of each screens sound.

• (Delete screen.) : You can delete the selected screen.

• (Connect Bluetooth Speaker.) : You can hear the sound by connecting the Bluetooth speaker.

• (Exit to full screen.) : Multi View is ended and then the full screen appears.

To stop Multi View, press and hold the button on the Samsung Smart Remote. A short press of the Samsung Smart Remote's button allows you to choose whether to save exit the current layout.

• Save & Exit : You can save the layout of the current Multi View before closing the function.

Connection Cables for External Devices

You can view detailed information about the connection cables for external devices that can be connected to the TV.

Cable name	Image	Description
HDMI to HDMI		Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV. Cables are divided into various types according to the types of input or output ports on external devices.
HDMI to MINI HDMI
HDMI to Micro HDMI
HDMI to USB Type-C
HDMI to DisplayPort
Mini DisplayPort to HDMI
DVI to HDMI		DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables.
Optical		Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical cables can't transmit video signals.
Component		Component cables transmit analogue signals. The video signal is separated and transmitted to the red, green, and blue terminals to provide HD (1080i) pictures. The audio signal is transmitted to the red and white terminals.
Composite		Composite cables transmit analogue signals. The video signal is transmitted to the yellow terminal, and the audio signal is transmitted to the red and white terminals.

Switching between external devices connected to the TV

You can switch between TV programs and the content of external devices.

When you select a connected external device on the Source screen, the output of the selected device is displayed on the TV's screen.

Editing the name and icon of an external device

You can change the port name for a connected external device or add it to the Home Screen.

1. Move the focus to a connected external device.

2. Press the up directional button. The following functions become available:

1.Universal Remote

You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen.

2.Edit

You can rename the input ports and change the device icons.

3.Information

You can view detailed information about an external device.

4.Add to Home

You can add the port of an external device to the Home Screen for quick switching.

Using additional functions

You can use the following features on the Source screen

• PC on TV : Use the TV to access your PC via remote PC or Screen Sharing (Wireless).

• Connection Guide : Displays device connection instructions.

• Remote Key Guide : You can view how to use the remote control.

• Universal Remote : Lets you register external devices to your Samsung remote control and control them using the Remote.

Remote Control and Peripherals

About the Samsung Smart Remote (QLED TV/AU9 Series or higher/The Frame)

Learn about the buttons on the Samsung Smart Remote.

Button	Description
(Power)	Press to turn the TV on or off. For The Frame model, When watching TV, press to switch to Art mode. In Art mode, press to switch to watching TV. Press and hold to turn off the TV completely.
(Voice Assistant)	Runs Voice Assistant. Press and hold the button, say a command, and then release the button to run Voice Assistant.
(Color - Number button)	Each time you press this button, the colored buttons window and the virtual numeric pad are displayed alternately. • Use this button to access additional options that are specific to the feature in use. • Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter numeric values. Select numbers and then select Done to enter a numeric value. Use to change the channel, enter a PIN, ZIP code and etc.
(Multi View)	Press the button to directly enter the Multi View function
1. Directional button (up, down, left, right)	Use to navigate the menu or move the focus to highlight items on the Home Screen.
2. Select	Selects or runs a focused item. When pressed while you are watching a broadcast program, detailed program information appears.
(Return)	Press to return to the previous menu. When pressed for 1 second or more, the running function is terminated. When pressed while you are watching a program, the previous channel appears.
(Smart Hub)	Press to return to the Home Screen. For The Frame model, Press in Art mode to switch to TV mode.
(Play/pause)	When pressed, the playback controls appear. Using these controls, you can control the media content that is playing. To use Game Bar, press and hold the button in Game Mode.
(Volume)	Move the button up or down to adjust the volume. To mute the sound, press the button. When pressed for 1 second or more, the Accessibility Shortcuts appears
(Channel)	Move the button up or down to change the channel. To see the Guide screen, press the button. Press and hold the button up or down to quickly change the channel.
3. (Launch app button)	Launch the app indicated by the button.

About the Samsung Smart Remote (AU8 Series)

Learn about the buttons on the Samsung Smart Remote.

Button	Description
(Power)	Press to turn the TV on or off.
(Voice Assistant)	Runs Voice Assistant. Press and hold the button, say a command, and then release the button to run Voice Assistant.
(Number button)	Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter numeric values. Select numbers and then select Done to enter a numeric value. Use to change the channel, enter a PIN, ZIP code and etc.
(Color button)	When pressed, colored buttons appear on the screen. Use this button to access additional options that are specific to the feature in use.
1. Directional button (up, down, left, right)	Use to navigate the menu or move the focus to highlight items on the Home Screen.
2. Select	Selects or runs a focused item. When pressed while you are watching a broadcast program, detailed program information appears.
(Return)	Press to return to the previous menu. When pressed for 1 second or more, the running function is terminated. When pressed while you are watching a program, the previous channel appears.
(Smart Hub)	Press to return to the Home Screen.
(Play/pause)	When pressed, the playback controls appear. Using these controls, you can control the media content that is playing.
(Volume)	Move the button up or down to adjust the volume. To mute the sound, press the button. When pressed for 1 second or more, the Accessibility Shortcuts appears
(Channel)	Move the button up or down to change the channel. To see the Guide screen, press the button. Press and hold the button up or down to quickly change the channel.
3. (Launch app button)	Launch the app indicated by the button.

Connecting the Samsung Smart Remote to the TV

Connect the Samsung Smart Remote to your TV to operate the TV.

When you turn on the TV for the fiθϑϩ time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more.

Controlling External Devices with a Samsung Remote Control - Using the Universal Remote

Control the TV and connected external devices with a Samsung remote control.

You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen.

Using Anynet+ (HDMI-CEC)

Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.

You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control.

Connecting an external device through Anynet+ and using their menus

1. Set Anynet+ (HDMI-CEC) to On.

2. Connect an HDMI-CEC-compliant device to the TV.

3. Turn on the connected external device.

The device is automatically connected to the TV. After the connection process is fï͝ϑ˵ʪʒࡡ you can access the menu of the connected device using your TV remote and control the device.

Read before connecting an Anynet+ (HDMI-CEC) device

Controlling External Devices with a Samsung Remote Control - Using the Universal Remote

Control the TV and connected external devices with a Samsung remote control.

You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen.

Using Anynet+ (HDMI-CEC)

Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.

You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control.

Connecting an external device through Anynet+ and using their menus

1. Set Anynet+ (HDMI-CEC) to On.

2. Connect an HDMI-CEC-compliant device to the TV.

3. Turn on the connected external device.

The device is automatically connected to the TV. After the connection process is fï͝ϑ˵ʪʒࡡ you can access the menu of the connected device using your TV remote and control the device.

Read before connecting an Anynet+ (HDMI-CEC) device

Controlling the TV with a Keyboard, Mouse, or Gamepad

Connecting a keyboard, mouse, or gamepad to make it easier to control the TV.

You can connect a keyboard, mouse, or gamepad to control the TV easily.

Connecting a USB keyboard, mouse, or gamepad

Plug the keyboard, mouse or gamepad cable into the USB port.

Connecting a Bluetooth keyboard, mouse, or gamepad

Using the keyboard and mouse

Button	Description
Directional keys	Use to navigate the menu, or move the focus to highlight items on the Home Screen.
Windows key	Displays the TV settings
Enter key	Selects or runs a focused item
ESC key	Returns to the previous screen
F1 / F2 / F3 / F4 key	Color buttons
F5 key	Displays the Home Screen
F6 key	Displays the Source screen
F7 key	Displays the Channel List
F8 key	Mutes the sound
F9 / F10 key	Adjusts the volume
F11 / F12 key	Changes the channel
Page Up / Page Down	Scrolls a web page displayed by the Internet app.
Left-click	Available only in the Internet app. You can click a menu or link to start a function as you do on a PC.
Right-click	Available only in the Internet app. You can use the following functions: • Open • Open Link in New Tab • Enable Scroll Mode

Setting up the input devices

• Keyboard Settings : You can set up the keyboard with the Keyboard Language and Keyboard Type functions.

• Mouse Settings : You can set up the mouse with the Primary Button and Pointer Speed functions.

Entering Text using the On-Screen Virtual Keyboard

Use the virtual keyboard to enter text on your TV.

1.Recommended text : When you type a word you want to use as a search term, this function displays related suggestions from which you can choose one.

2.Options : Select on the virtual keyboard screen. The following options are available:

• Recommended text

• Reset Recommended Text Memory

• Accented Character Preview

• Predict Next Character (when using direction buttons)

• Language

3.Predict Next Character : Each time you type a character on the virtual keyboard, the next characters predicted to be typed are displayed. You can use the directional buttons on the remote control to select one.

Entering Text using the remote control's microphone and the on-screen virtual keyboard

When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as text.

Troubleshooting

Picture Issues

When the TV has trouble with the picture, these steps may help resolve the problem.

Testing the picture

Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused by the TV. Picture Test displays a high definition picture you can examine for flaws or faults.

The problem	Try this!
Flickering and Dimming	If your TV is flickering or dimming sporadically, you may need to disable some of the energy ʪ efficiency features. Disable Brightness Optimization, Brightness Reduction, Motion Lighting, or Contrast Enhancer. Run Picture Test. When the tested image quality is normal, check the signal of the connected device.
Component Connections and Screen Color	If the color on your TV screen is not correct or the black and white colors are off, run Picture Test. If the test results indicate that the problem is not caused by the TV, do the following: When using the One Connect Box, confirm that its video input connectors are connected to the correct external device video output connectors. When using the component cable, confirm that the green (Y), blue (Pb), and red (Pr) jacks are plugged into their proper connectors. For more information about how to connect an external device, run Connection Guide.
Screen Brightness	If the screen appears too dim, try changing the settings under Reset Picture or disabling Brightness Optimization. If the colors on your TV are correct but just a little too dark or bright, try adjusting the following settings first
Blurring, or Juddering	If you notice blurring or juddering on the screen, use the Picture Clarity Settings function to resolve the issue.
Unwanted Powering Off	If your TV appears to turn off by itself, try disabling some of the TV's energy ʪ˙fiʀ̈ʪ͝ʀц functions. See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a ϑΧʪʀ̈fiʪʒ period of time. If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it.
Problems Powering On	If you are having problems powering on your TV, there are a number of things to check before calling the service department. Comfirm that the TV's power cord is connected correctly at both ends and that the remote control is operating normally. Make sure that the antenna cable or cable TV cable is firmly connected. If you have a cable box or satellite box, Comfirm that it is plugged in and turned on. In case of a model that supports One Connect Box, check the One Invisible Connection or One Connect Cable between the TV and One Connect Box.
Unable to find a Channel	If your TV is not connected to a cable box or satellite box, run Auto Program. When using a broadcast receiver such as set-top box and IPTV, check the connection to the TV. When the symptom persists, contact your service provider.
The TV image does not look as good as it did in the store	Store displays are tuned to a digital UHD channel or HD channel. Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and set-top box to UHD or HD. Be sure to use an HDMI cable to enjoy high quality videos. To connect the TV with your PC, make sure that your PC's graphic card supports UHD resolutions. For more information about the supported UHD resolutions, refer to "Supported Resolutions for UHD Input Signals." For more information about the supported 8K resolutions, refer to "Resolutions for Input Signals supported by QN8**A series or higher."
The picture is distorted	The compression of video content may cause picture distortions, especially in fast moving pictures from sports programs and action movies. If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction. Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital channels.
The color is wrong or missing	If you’re using a Component connection, make sure that the Component cables are connected to the correct jacks. Incorrect or loose connections may cause color problems or a blank screen.
The color is poor or the picture is not bright enough	Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings. See if Brightness Reduction has been enabled. Try resetting the picture.
There is a dotted line on the edge of the screen	Change Picture Size to 16 : 9 Standard. Change the output resolution of your external device.
The picture is black and white	Use a composite cable when you connect AV equipment to the TV. If you are using the composite cable, connect the video cable (Yellow) to the VIDEO (Yellow / Green) input port. Check whether Grayscale is set to On.
The picture won’t display in full screen	HD channels will have black bars on either side of the screen when displaying upscaled SD (4 : 3) content. Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV. Adjust the picture size options on your external device or set the TV to full screen.
The Caption function in the TV menu is deactivated	When an external device is connected with an HDMI or Component cable, the Caption function is unavailable. Adjust the caption setting on the external device.
Captions appear on the TV screen	Turn off the Caption function in Caption Settings.
The HDR of the connected external device turns off	Expand the reception range of the corresponding HDMI input signal in Input Signal Plus.
The TV remains on or does not turn on automatically.	If the surrounding area is too dark or bright, the motion sensor may not work normally. The performance of the motion sensor may be affected by the installation environment (height, tilt, obstacles). If the clothes you wear or your skin color is similar to the surrounding shading, the motion sensor may not work properly. The TV responds to all visual changes around it (lights, displays, dogs, out-of-window changes, and other occurrences). You can adjust the response level by adjusting the sensitivity of the motion detector.

Sound and Noise Issues

When the TV has difficulties with sound, these steps may help resolve the problem.

Testing the sound

If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.

The problem	Try this!
How can I connect an audio device to the TV?	The connection method may differ depending on the audio device, such as HDMI (eARC), Optical, Bluetooth, and Wi-Fi. For more information about how to connect an audio device, run Connection Guide.
There is no sound or the sound is too low at maximum volume.	Check the volume control of your TV, and then check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Check the cable connection between an external device and the TV and then try cable connection again.
The picture is good but there is no sound.	Set Sound Output to TV Speaker If you are using an external device, check the device’s audio output option. For example, you may need to change your cable box’s audio option to HDMI if the box connected to your TV is using an HDMI cable. To listen to computer sound, connect an external speaker to the computer’s audio output connector. If your TV has a headphone jack, make sure there is nothing plugged into it. Reboot the connected device by disconnecting and then reconnecting the device’s power cable. With a set-top box or cable box, check the cable connection and reboot the external device. When the symptom persists, contact your service provider.
No sound is heard.	Check whether Digital Output Audio Format is set to Pass-Through. If you select the Pass-Through option to use an AV receiver that does not support Dolby Digital+, no sound is output with Dolby Digital+ content. It is recommended to set Digital Output Audio Format to Auto when the connected receiver supports only the limited audio formats.
The speakers are making an odd sound.	Run Sound Test. Make sure that the audio cable is connected to the correct audio output connector on the external device. For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions.
The sound is interrupted	The sound may frequently be interrupted when a Bluetooth speaker is used. Make sure that the Bluetooth speaker and the wireless access point are on a straight line, and the Bluetooth speaker is placed as close as possible to the TV. To minimize interruptions, we recommend a wireless access point that uses a 5 GHz frequency. 5 GHz may not be available depending on the model. When the symptom persists, it is recommended to use wired connection such as HDMI eARC and Optical.
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.	Turn off the Voice Guide function in Voice Guide Settings.
The TV audio is not being played through the AV receiver.	Check the A/V receiver's power supply and its settings. • When connecting the optical cable between the TV and A/V receiver, make sure that the sound output is set Optical on your TV. • In case of HDMI eARC connection, make sure that it is connected to the eARC dedicated HDMI port on your TV. However, the eARC can be used only when the A/V receiver supports the eARC feature.
The sound is not heard clearly	Change to an appropriate sound mode. When Intelligent Mode and Adaptive Sound+ are turned on, the sound effects are automatically adjusted to the surroundings. To optimize the sound depending on the surroundings, select Adaptive Sound+.
The volume of the external device cannot be adjusted.	Check the cable connection between the TV and the external device. When connecting an external speaker such as home theater via HDMI, make sure it is connected to the HDMI (eARC) port on the TV. Make sure that theis active on your TV.
I want to turn off and on the TV and audio device at the same time.	When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar model. When you connect an audio device that supports HDMI eARC to the HDMI (eARC) port on the TV, the power turns off and on together.

Channel and Broadcast Issues

When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.

The problem	Try this!
"Weak or No Signal" displayed in TV mode or cannot find channel.	Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources. When using a set-top box or cable box, check the broadcast signals or the network that is connected to the external device.
The TV is not receiving all channels.	Comfirm that the coaxial cable is securely connected to the TV. Run Reset or Auto Program.
The captions are not provided on a digital channel.	When watching channels with the antenna cable connected, run Caption Settings. Some channels may not have caption data. When watching a channel on an external device such as a set-top box and cable box, turn on the caption function on the device. For more information, contact your service provider.
Broadcasting is deactivated.	Broadcasting is only available when Source is set to TV. Broadcasting cannot be accessed while you watch TV using a cable box or satellite box. Broadcasting cannot be accessed while a recording is in progress or the Timeshift function is running.

External Device Connectivity Issues

When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem.

The problem	Try this!
The "Mode Not Supported" message appears.	Adjust the output resolution of the external device to a resolution supported by the TV.
The video is OK but there is no audio.	If you are using an HDMI connection, check the audio output setting on your PC. If you are using a DVI to HDMI cable, a separate audio cable is required. To listen to the computer sound, connect external speakers to the audio output connection of the computer.
I want to connect to a PC and mobile device via screen mirroring.	To wirelessly connect the TV to your PC, read the instructions at PC > Screen Sharing (Wireless) in Connection Guide, and then try to connect. Comfirm that the TV and your PC are connected to the same network. To wirelessly connect the TV to your mobile device, read the instructions at Smartphone > Screen Sharing (Smart View) in Connection Guide, and then try to connect. If the TV has difficulties connecting to your PC or mobile device due to surrounding radio interferences, change the frequency of the wireless access band, and then try to connect.
No screen appears when connecting the TV to an external device.	For more information about how to connect an external device, run Connection Guide. Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources. Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes). When using a set-top box or cable box, check the broadcast signals or the network that is connected to the external device.
I want to connect to a Bluetooth speaker.	For more information on how to connect a Bluetooth speaker, see Audio Device > Bluetooth in Connection Guide.
The PC screen does not appear or it flickers	When the PC screen does not appear or the PC is not recognized, check the power supply of the PC and then reconnect the HDMI cable between the PC and TV. When the symptom persists, check that the PC is in Sleep mode and then set Input Signal Plus to On. When the set resolution is not matched, it may cause a blank or flickering screen. For the PC supported resolution, see "Read Before Connecting a Computer (Supported Resolutions)."

Network Issues

When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.

If the TV has trouble with network connection or TV services, check the Smart Hub connection status.

The problem	Try this!
Wireless network connection failed. Unable to connect to a wireless access point.	Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point. Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required. If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
Wired network connection failed.	Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on.
Auto IP configuration failed. Unable to connect to the network.	Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on. If the access point is on, turn it off, wait 1 or 2 minutes, and then turn it on. Disconnect and then reconnect the power cable of the TV, or press and hold the power button for 3 seconds.
Connected to a local network, but not to the Internet.	1. Check if the Internet LAN cable is connected to the access point's external LAN port. 2. Check the DNS setting in IP Settings.
Network setup is completed, but unable to connect to the Internet.	If the problem persists, contact your Internet service provider.

Anynet+ (HDMI-CEC) Issues

When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem

The problem	Try this!
What is Anynet+?	You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.
Anynet+ does not work.	Comfirm that the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. Check if the power cord of the Anynet+ device is properly connected. Check the cable connections of the Anynet+ device. Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On. Anynet+ may not function when some other functions are active, including Channel Search, Smart Hub, Initial Setup, etc. If you have disconnected and then reconnected the HDMI cable, scan for devices again or turn your TV off and on.
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.	Move the focus to the Anynet+ device at Source, press the up directional button to move to Anynet+ (HDMI-CEC), and then press the Select button. Check if the Anynet+ device is properly connected to the TV, and then select Anynet+ (HDMI-CEC) menu to see if Anynet+ (HDMI-CEC) is set to On.
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.	To turn off the Anynet+ function of a device connected to the TV, turn off the Anynet+ (HDMI-CEC) function of the device. When Anynet+ (HDMI-CEC) is turned off, the sound bar connected via the HDMI (eARC) port does not turn off and on together with the TV. To prevent a ϑΧʪʀ̈fiʀ device connected to the TV from turning off automatically, turn off the HDMI-CEC function on a specific device connected to the TV.
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.	You cannot use the remote control when the TV is configuring Anynet+ or switching to the TV viewing screen. Use the remote control after the TV has completed the Anynet+ configuration or has switched to the TV viewing screen.
The Anynet+ device won't play.	You cannot use the play function when Reset is in progress.
The connected device is not displayed.	Check whether the device supports Anynet+. Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the device is connected to your TV with an HDMI cable. Some HDMI cables may not support Anynet+. Check whether the HDMI cable is properly connected. Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On. Scan for Anynet+ devices again. If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected, please scan for the device again.

Remote Control Issues

When the remote control isn't working, these steps may help resolve the problem.

The problem	Try this!
The remote control does not work.	The connection between the remote control and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more. Also, if the remote control does not work properly or its response is very slow, the battery might be low or dead. • Charge the remote control by using the solar cell or the USB port(C-type) on the bottom. – You can check remaining battery of Samsung Smart Remote with solar cell in • If the remote control has batteries, replace them with new ones.
External devices cannot be operated with the TV remote control.	Check the cable connection between the TV and external devices. When the symptom persists, set it manually in

Recording Issues

When Timeshift or Schedule recording aren't working, these steps may help resolve the problem.

Apps

When apps aren't working, these steps may help resolve the problem

The problem	Try this!
I launched an app, but it's in a different language. How can I change the language?	Languages supported by an app may be different from the TV Language set in the menu. The ability to change the language depends on the app's provider.
The app does not work properly. Its image quality is poor.	Check the network connection. When the network speed is slow, the app may not work or its image quality may be poor. The services of your application are not provided by the TV but by the application service provider. Refer to the Help section on the application service provider's website.
The Smart Hub home screen keeps appearing whenever you turn on the TV.	Turn off the Autorun Smart Hub function in Smart Features.

Media Files

When files don't play, this may help resolve the problem

Voice Assistant Issues

When the Voice Assistant isn't working, these steps may help resolve the problem.

The problem	Try this!
The voice commands do not work well.	Voice commands may differ depending on the Voice Assistant. Refer to the command examples for each Voice Assistant. • Bixby : • Amazon Alexa: • Google Assistant:
Bixby or Alexa answers automatically.	The TV may recognize an ambient noise or everyday conversation as a call to Voice Assistant. Turn off the Voice Wake-up function or set the Wake-Up Sensitivity to Low.
I spoke "Hi, Bixby" but Bixby does not answer. I spoke "Alexa" but Amazon Alexa does not answer.	When the TV is far from you or the ambient noise is so loud, the TV may be unable to recognize your voice. • For best results, you need to be within 10 feet (3-4 m) of your TV. Please look at your TV screen and speak. Turn on the Voice Wake-up function.
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the voice entry button is pressed.	The connection between the remote control and the TV may be lost. Try pairing the remote control with the TV. Point the Samsung Smart Remote at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more. Also, if the remote control does not work properly or its response is very slow, the battery might be low or dead. Also, if the remote control does not work properly or its response is very slow, the battery might be low or dead. • Charge the remote control by using the solar cell or the USB port(C-type) on the bottom. – You can check remaining battery of Samsung Smart Remote with solar cell in • If the remote control has batteries, replace them with new ones.
During voice recognition, the heavy load message appears and the function does not work.	Unplug and then plug the TV power cable and then try again after 1 minute and 30 seconds. It may take a while if the voice recognition server is being inspected.
I want to see weather information of the desired area.	Say with the area name included.

Other issues

Use these procedures to resolve other issues that may occur in relation to the product.

The problem	Try this!
The TV is hot.	Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use. Children watching TV need constant adult supervision to prevent them from touching the TV. This heat, however, is not a defect and does not affect the TV's functionality.
The TV smells like plastic.	This smell is normal and will dissipate over time.
The settings are lost after 5 minutes or every time the TV is turned off.	If Usage Mode is set to Retail Mode, the TV's audio and video settings are automatically reset every 5 minutes. Change Usage Mode to Home Mode.
The TV is tilted to the side.	Remove the base stand from the TV and reassemble it.
The stand is wobbly or crooked.	Refer to the Quick Setup Guide and make sure that the stand is assembled correctly.
A POP (TV’s internal banner ad) appears on the screen.	Change Usage Mode to Home Mode.
The TV is making a popping noise	The expansion and contraction of the TV's outer casing may cause a popping noise. This does not indicate a product malfunction. The TV is safe to use.
The TV is making a humming noise.	Your TV utilizes high-speed switching circuits and high levels of electrical current. Depending on the TV's brightness level, the TV may seem slightly noisier than a conventional TV. Your TV has undergone strict quality control procedures that meet our demanding performance and reliability requirements. Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange or refund.
The software update over the Internet has failed.	Check the network connection status. If the TV is not connected to a network, connect it to a network. The upgrade stops if you already have the latest software version.
The TV narrates the screen events in voice-over.	To turn off Voice Guide, move the focus from Accessibility Shortcuts to Voice Guide and then press the Select button. You can turn on or off Voice Guide. To run Accessibility Shortcuts, see the following: • Press and hold the (Volume) button on your Samsung Smart Remote or Remote Control.

Diagnosing TV operational issues

You can diagnose issues with your TV and Smart Hub and run reset functions.

You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the Smart Hub and TV factory reset functions.

• Video Test

• Picture Test

• Sound Test

• HDMI Troubleshooting

• Signal Information

• Smart Hub Connection Test

• Reset Smart Hub

The problem	Try this!
Cannot select Signal Information in Self Diagnosis.	Verify that the current channel is a digital channel. Signal Information is only available for digital channels.
Reset Smart Hub	Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications.
Reset picture	Resets current picture settings to the default settings.
Reset sound	Resets current sound settings to the default settings