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21
FAQ
I cannot run the Samsung Portable
SSD Software.
The Samsung Portable SSD Software can only run on certain
OS versions (or newer).
Please see below for supported OS versions:
Windows OS: Windows 7 or higher
Mac OS: Mac OS X 10.9 or higher
The “USB storage unexpectedly
removed” message appears on the
status bar of my mobile device.
In order to use the Samsung Portable SSD Software,
permission to access the USB device is required. This
message appears when the access permission is removed
from the mobile device. When you launch the mobile
Samsung Portable SSD app, you can use the T5 normally
again.
When I connect the T5 to devices
other than a PC, they do not
recognize the T5.
The T5 was developed for use with Windows OS and Mac OS
PCs and mobile devices. When connected to devices other
than those, the T5 may not be recognized or use of its
features may be restricted depending on their level of
support. Moreover, if you have enabled the Password
Protection feature of the T5, you cannot enter your
password from non-PC or non-mobile devices and thus will
be unable to access data stored on the T5. Please disable
the Password Protection feature before using the T5 with
such devices.
I have lost my password. Can I
disable the Password Protection
feature?
No, you cannot. If you lose your password, you cannot
disable the Password Protection feature or access updates.
Therefore, make sure not to lose it.
My T5 is not recognized by devices.
Please make sure that the T5 is connected securely to the
USB port.
Some PCs may not recognize the T5 when connected to
the USB 2.0 port if the current exceeds the maximum
limit (500 mA) described in the Power Specifications. In
such cases, please try a different USB port.
If you use cables other than the one included in the
product package, the T5 may not be recognized.
If the T5 is correctly connected but still not recognized by
devices, find the Service Centers specified in the User
Manual or on the Samsung website
(http://www.samsung.com/portable-ssd and
http://www.samsung.com/support), and make an inquiry.
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