Loading ...
Loading ...
Loading ...
![](https://files.manualsfile.com/21249478-20das0tx00/bg8d.png)
Chapter10.Gettingsupport
ThischapterprovidesinformationaboutgettinghelpandsupportfromLenovo.
•“BeforeyoucontactLenovo”onpage125
•“Gettinghelpandservice”onpage125
•“Purchasingadditionalservices”onpage127
BeforeyoucontactLenovo
Often,youcansolveyourcomputerproblemsbyreferringtotheinformationintheexplanationsoferror
codes,runningdiagnosticprograms,orbyconsultingtheLenovoWebsite.
Registeringyourcomputer
RegisteryourcomputerwithLenovoathttp://www.lenovo.com/register.Formoreinformation,see
“Registeringyourcomputer”onpage17.
Downloadingsystemupdates
Downloadingupdatedsoftwaremightresolveproblemsyouexperiencewithyourcomputer.
Todownloadupdatedsoftware,gotothefollowingWebsiteandfollowtheinstructionsonthescreen:
http://www.lenovo.com/support
Recordinginformation
BeforeyoutalktoaLenovorepresentative,recordthefollowingimportantinformationaboutyourcomputer.
Recordingproblemsymptomsanddetails
Collecttheanswerstothequestionsbelowbeforeyoucallforhelp.Then,youwillbeabletogethelp
asquicklyaspossible.
•Whatistheproblem?Isitcontinuousorintermittent?
•Isthereanerrormessage?Whatistheerrorcode,ifany?
•Whatoperatingsystemareyouusing?Whichversion?
•Whichsoftwareprogramswererunningatthetimeoftheproblem?
•Cantheproblembereproduced?Ifso,how?
Recordingsysteminformation
Theserialnumberlabelisonthebottomofyourcomputer.Recordthemachinetypeandtheserialnumber.
•WhatisthenameofyourLenovoproduct?
•Whatisthemachinetype?
•Whatistheserialnumber?
Gettinghelpandservice
Ifyouneedhelp,service,technicalassistance,orjustwantmoreinformationaboutLenovoproducts,you
willfindawidevarietyofsourcesavailablefromLenovotoassistyou.Thissectioncontainsinformation
©CopyrightLenovo2014,2016
125
Loading ...
Loading ...
Loading ...