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18
Issue
Possible Cause
Solution
The machine won't
operate.
The icemaker is unplugged.
Plug the icemaker in.
The breaker is tripped.
Reset the breaker.
The icemaker power switch is OFF.
Switch the icemaker power switch to
ICE (ON).
The ice storage bin is full of ice.
Take away some ice cubes and
make sure the ice-full probe is free of
ice.
The water doesn't
feed in after the
icemaker starts.
The water supply tap is turned off.
Turn on the water supply tap.
The water supply pipe is not
properly connected.
Reconnect the water supply pipe.
The machine makes
ice, but the bin does
not fill up with ice.
The condenser may be dirty.
Clean the condenser.
The air flow to the ice maker may
be obstructed.
Check the installation. See the
“Installation” section.
The ambient temperature and water
temperature are high, or the unit is
close to a heat source.
Check the installation. See
“Installation” section of this manual.
Water is leaking out
of the unit.
A few water droplets are on the
door.
Under some conditions, humidity
may condense on the door. Consider
moving the unit or just be more
careful when you open the door.
The water supply connection is
leaking.
Tighten the fitting. See the
“Connecting the Water Line” section.
The unit is not level.
Level the feet. See the “Leveling the
Ice Maker” section.
The ice cubes are
partially formed or
are white at the
bottom.
There is not enough water in the
water bin.
Check if the water supply pressure is
below 15 PSI.
Check the water supply. The filter
may be restricted.
Check for a water leak in the water
trough.
There is noise during
operation
The unit is not level.
Level the feet. See the “Leveling the
Ice Maker” section.
Certain sounds are normal.
See the “Normal Sounds” section.
The icemaker stops
suddenly while
making ice.
The electricity is off.
Reconnect the power supply line.
The room temperature is out of the
stated range.
Make sure unit is installed with
correct clearances and within the
stated ambient temperature range.
See “Installation” section of this
manual.
The body of the ice
maker is electrified.
The ground line isn't in the socket.
Use the correct plug and outlet.
Scale Builds up
quickly inside the
machine.
The calcium level in the water is too
high.
Use a water filter installed in front of
the water inlet valve.
Troubleshooting
Before Calling for Service
If the unit appears to be malfunctioning, read through the “Operation” section of this manual first. If
the issue persists, check this Troubleshooting section.
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