239C4QSB/00 User Manual

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8. Troubleshooting & FAQs

Q3. After installing SmartControl Premium,

when clicking on SmartControl

Premium tab, nothing shows up after a

while or a failure message shows, what

happened?

Ans.: Itmightbeyourgraphicadaptorisnot

compatiblewiththeSmartControl

Premium.Ifyourgraphicadaptorisone

oftheabovementionedbrands,tryto

downloadthemostupdatedgraphic

adaptordriverfromcorresponding

companies’website.Installthedriver.

RemoveSmartControlPremium,and

re-installitoncemore.

Ifitisstillnotworking,wearesorrythat

thegraphicadaptorisnotsupported.

PleasevisitPhilipswebsiteandcheck

ifanupdatedSmartControlPremium

driverisavailable.

Q4. When I click on Product Information,

only partial information is shown, what

happened?

Ans.: Itmightbeyourgraphiccardadaptor

driverisnotthemostupdated

versionwhichfullysupportingDDC/

CIinterface.Pleasetrytodownload

themostupdatedgraphicadaptor

driverfromcorrespondingcompanies’

website.Installthedriver.Remove

SmartControlPremiumandre-installit

oncemore.



Attention

Theft mode enabled

Q5. I forgot my PIN for Theft Deterrence

Function. How can I do?

Ans.: PhilipsServicecenterhasarightto

askforlegitimateidentificationand

authorization,inordertoestablish

ownershipofthemonitor.

8.3 General FAQs

Q1: When I install my monitor what should

I do if the screen shows 'Cannot

display this video mode'?

Ans.: Recommendedresolutionforthis

monitor:1920x1080@60Hz.

• Unplugallcables,thenconnectyourPCto

themonitorthatyouusedpreviously.

• IntheWindowsStartMenu,selectSettings/

ControlPanel.IntheControlPanel

Window,selecttheDisplayicon.Insidethe

DisplayControlPanel,selectthe'Settings'

tab.Underthesettingtab,inboxlabelled

'desktoparea',movethesidebarto1920x

1080pixels.

• Open'AdvancedProperties'andsetthe

RefreshRateto60Hz,thenclickOK.

• Restartyourcomputerandrepeatstep2

and3toverifythatyourPCissetat1920

x1080@60Hz.

• Shutdownyourcomputer,disconnectyour

oldmonitorandreconnectyourPhilips

LCDmonitor.

• Turnonyourmonitorandthenturnon

yourPC.

Q2: What is the recommended refresh

rate for LCD monitor?

Ans.: RecommendedrefreshrateinLCD

monitorsis60Hz,Incaseofany

disturbanceonscreen,youcansetit

upto75Hztoseeifthatremovesthe

disturbance.

Q3: What are the .inf and .icm files on the

CD-ROM? How do I install the drivers

(.inf and .icm)?

Ans.: Thesearethedriverfilesforyour

monitor.Followtheinstructionsinyour

usermanualtoinstallthedrivers.Your

computermayaskyouformonitor

drivers(.infand.icmfiles)oradriver

diskwhenyoufirstinstallyourmonitor.

Followtheinstructionstoinsertthe(

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Philips 239C4QSB/00 Ips Lcd Monitor, Led Backlight

User Manual - Page 40