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10
TROUBLESHOOTING
Problem: Machine does not have power.
Solution:
• Make sure the cord is securely plugged into
the unit and outlet.
• Reset your home’s circuit breaker.
• Confirm the power has been turned on and
the controls and LCD are illuminated.
Problem: Machine will not brew.
Solution:
• Turn off and unplug the machine for 30
seconds or more. When you plug the
machine back in, be sure to turn the power
back on.
• Make sure there is water in the reservoir.
• Make sure the reservoir is properly installed.
• Make sure brew head is completely closed.
Problem:
Chlorine or mineral taste in coffee.
Solution:
• Consider using bottled or filtered water.
Problem: Doesn’t brew a full cup.
Solution:
• Turn off and unplug the machine for 30
seconds or more. When you plug the
machine back in, be sure to turn the power
back on.
• Decalcify the machine (refer to page 9).
Problem: The used capsule will not fall into
the capsule container.
Solution:
• Check to see if the capsule container is full.
Empty the capsule container and then try
again. (You may need to manually remove
the used capsule from the brew head.)
Problem:
I want to reset the Espresso/
Cappuccino/Latte programming.
Solution:
• See page 7 for instructions.
Problem: Machine turned off.
Solution:
• The machine’s energy-save mode puts unit
to sleep after 30 minutes of nonuse. Simply
lift the brew head lever up to “wake up” the
unit, or switch unit off and on again.
Problem: Espresso is too hot or not hot
enough.
Solution:
• See page 7 for setting your brew
temperature.
Problem: Milk does not froth.
• First, try removing silver pin from top of
frothing mechanism. Wipe or rinse pin and
replace in unit.
• If problem still persists, clean the steam/
frothing wand. See page 9 for instructions.
Problem: Espresso is not hot enough.
Solution:
• Heat your cup prior to use by filling with hot
tap water. Let it rest for 10 seconds and then
empty prior to making coffee.
Problem: The indicator light will illuminate,
but espresso does not flow.
Solution:
• The espresso dispensing nozzle is clogged.
The loaded espresso capsule can be
damaged. Wait for a short period of time
before opening the lever and then try with a
new capsule. Make sure, that the lever is
closed.
Problem: Produced little or no crema.
Solution:
• Coffee has natural-occurring oils which may
clog the espresso nozzle. To clean, regularly
run a brew cycle with water only.
Problem: The water does not flow through
the espresso dispensing nozzle.
Solution:
• Coffee has natural-occurring oils which may
clog the espresso nozzle. To clean, regularly
run a brew cycle with water only.
Problem: The brew button flashes for a long
time. When is the espresso machine ready
for use?
Solution:
• The espresso machine takes approximately
2.5 minutes to heat up.
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