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52
TROUBLESHOOTING
Problem Possible Cause Solutions
Trouble connecting
appliance and
smartphone to Wi- Fi
network
Trouble connecting appliance and
smartphone to Wi- Fi network The
password for the Wi- Fi network
was entered incorrectly.
Delete your home Wi-Fi network and
begin the registration process again.
Mobile data for your smartphone
is turned on.
Turn off the Mobile data on your
smartphone before registering the
appliance.
The wireless network name (SSID)
is set incorrectly.
The wireless network name (SSID) should
be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is not
2.4GHz.
Only a 2.4 GHz router frequency is
supported. Set the wireless router to
2.4 GHz and connect the appliance to
the wireless router. To check the router
frequency, check with your Internet service
provider or the router manufacturer.
The distance between the
appliance and the router is too
far.
If the appliance is too far from the router,
the signal may be weak and the connection
may not be configured correctly. Move the
router closer to the appliance or purchase
and install a Wi-Fi repeater.
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