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If the problem persists, check the video output settings in the settings menu of the external device and ensure that
your TV supports the video output mode.
FHD TVs support up to 1080p video output and UHD TVs support up to 2160p video output.
One
Invisible
Connection
One
Invisible
Connection
If the problem persists and if your TV uses the One Invisible Connection, disconnect and reconnect the One Invisible
Connection to the TV and the One Connect (OC) Box. Ensure that the One Invisible Connection is not pinched or bent
sharply.
HDMI (eARC)
HDMI
If no sound comes out of your Sound Bar and if it is connected to the TV with an HDMI cable, check the HDMI (eARC)
connector on the back of the TV.
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