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45
:Q Alexa/Google Home can’t nd my app or can’t
discover my smart switch.
• Make sure your wireless network router is close
enough to your smart switch. The smart switch
must be within a 164 ft (50m) visible range from
the router.
• Check that your Alexa/Google Home is working
properly.
• Make sure your smart switch name is simple
to speak. Different accents or unusual
pronunciations can make it difcult for Alexa and
Google Home to recognize device names.
• Try reconnecting your Alexa/Google Home.
• Factory reset your smart switch (see Resetting,
page 42). If resetting does not x the problem,
contact Customer Support (page 48).
:Q Why isn’t my smart switch turning on/off as
scheduled?
• Check to make sure that the schedule is still turned
on (the toggle button should be green, not gray).
• Check to make sure that your phone’s Location
Services are turned on.
• Make sure the smart switch is connected to a
working network and is not ofine.
:Q I’m unable to control my smart switch, and the
WiFi indicator light on the smart switch is blinking
continuously.
• Check to make sure that your WiFi network is
online.
• Make sure your wireless network router is close
enough to your smart switch. The smart switch
must be within a 164 ft (50m) visible range from
the router.
• Factory reset your smart switch (see Resetting,
page 42). If resetting does not x the problem,
contact Customer Support (page 48).
:Q I believe my smart switch is defective. What
should I do?
• Contact Customer Support (page 48).
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