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Jams and paper-feed issues
What do you want to do?
Clear a paper jam
Solve paper jam issues. Use an HP online troubleshooting wizard.
Instructions for clearing paper jams and resolving issues with paper or the paper feed.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing paper jams
Paper jams can occur in several locations.
To clear a paper jam from the input tray
1.
Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the
following steps to clear the jam manually.
2. Pull the paper gently out of the input tray.
3. Make sure there is no foreign object in the paper path, and then reload paper.
NOTE: The input tray shield can prevent foreign debris from falling into the paper path and causing
serious paper jams. Do not take down the input tray shield.
4.
Press the Resume button ( ) on the control panel to continue the current job.
To clear a paper jam from the output tray
1.
Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the
following steps to clear the jam manually.
70 Chapter 8 Solve a problem ENWW
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