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"Handycam" User Guide
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Operation Search
Before use
Getting started
Recording
Playback
Saving images with an external
device
Customizing your camcorder
Troubleshooting
Maintenance and precautions
Contents list
Top page > Troubleshooting > Troubleshooting > Connecting to a computer
Connecting to a computer
“PlayMemories Home” cannot be installed.
An Internet connection is required to install “PlayMemories Home.”
Check the computer environment or installation procedure required to install “PlayMemories Home.”
“PlayMemories Home” does not work correctly.
Quit “PlayMemories Home” and restart your computer.
The camcorder is not recognized by the computer.
Disconnect devices from the USB jack of the computer other than the keyboard, mouse, and your
camcorder.
Disconnect the Built-in USB Cable from the computer and your camcorder, and restart the computer,
then connect the computer and your camcorder again in the correct order.
When both the Built-in USB Cable and the USB jack of the camcorder are connected to the external
devices at the same time, disconnect one that is not connected to a computer.
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Copyright 2013 Sony Corporation
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