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39
SMART FUNCTIONS
ENGLISH
Smart Diagnosis™ Function
Should you experience any problems with the
appliance, it has the capability of transmitting
data via your telephone to the LG Customer
Information Center. NFC or Wi-Fi equipped
models can also transmit data to a smartphone
using the LG SmartThinQ application.
Smart Diagnosis™ through the
Customer Information Center
y
For appliances with the or logo
This gives you the capability of speaking
directly to our trained specialists. The
specialist records the data transmitted
from the appliance and uses it to analyze
the issue, providing a fast and effective
diagnosis.
1 Call the LG Electronics Customer Information Center
at:
(LG U.S.A.) 1-800-243-0000
(LG Canada) 1-888-542-2623
2 When instructed to do so by the call center, place
the mouthpiece of the phone close to the Smart
Diagnosis™ icon. Do not press any other buttons.
3 Press and hold the button for 3 seconds.
4 Keep the phone in place until the tone transmission
has finished.
• If the NFC function is not turned on, turn on the NFC
function in the smart phone.
5 One the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you
using the information transmitted for analysis.
NOTE
y
Smart Diagnosis™ cannot be activated unless
the appliance can be turned on using the
button. If the appliance cannot be turned on,
troubleshooting must be done without using
Smart Diagnosis™.
y
For best results, do not move the phone while
the tones are being transmitted.
y
If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
y
The Smart Diagnosis™ function depends on
the local call quality.
y
Bad call quality may result in poor data
transmission from your phone to the call
center, which could cause Smart Diagnosis™
to malfunction.
LG SmartThinQ Smart Diagnosis™
y
For appliances with the
or logo
Use the Smart Diagnosis feature in the LG
SmartThinQ application for help diagnosing
issues with the appliance without the
assistance of the LG Customer Information
Center.Follow the instructions in the LG
SmartThinQ application to perform a Smart
Diagnosis using your smartphone.
NOTE
y
Smart Diagnosis™ cannot be activated unless
the appliance can be turned on using the
button. If the appliance cannot be turned on,
troubleshooting must be done without using
Smart Diagnosis™.
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