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372 IN CASE OF EMERGENCY
(Continued)
Vehicle Customer Care – Total support for all
other vehicle issues.
Uconnect Customer Care - Total support for
Radio, Phone and NAV issues.
SOS Call
1. Push the SOS Call button on the overhead
console.
NOTE:
In case the SOS Call button is pushed in error,
there will be a 10 second delay before the SOS
Call system initiates a call to a SOS operator. To
cancel the SOS Call connection, push the SOS
call button on the overhead console or press
the cancellation button on the Device Screen.
Termination of the SOS Call will turn off the
green LED light on the overhead console.
2. The LED light located within the ASSIST and
SOS buttons on the overhead console will
turn green once a connection to a SOS
operator has been made.
3. Once a connection between the vehicle and
a SOS operator is made, the SOS Call
system may transmit the following
important vehicle information to a SOS
operator:
Indication that the occupant placed a
SOS Call.
The vehicle brand.
The last known GPS coordinates of the
vehicle.
4. You should be able to speak with the SOS
operator through the vehicle audio system
to determine if additional help is needed.
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS
operator, the SOS operator may be able
to open a voice connection with the
vehicle to determine if additional help is
needed. Once the SOS operator opens a
voice connection with the vehicle’s SOS
Call system, the operator should be able
to speak with you or other vehicle occu-
pants and hear sounds occurring in the
vehicle. The vehicle’s SOS Call system
will attempt to remain connected with the
SOS operator until the SOS operator
terminates the connection.
5. The SOS operator may attempt to contact
appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full responsi-
bility and assume all risks related to the use of
the features and applications in this vehicle.
Only use the features and applications when it
is safe to do so. Failure to do so may result in
an accident involving serious injury or death.
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous
road conditions or location), do not wait for
voice contact from an Emergency Services
Agent. All occupants should exit the vehicle
immediately and move to a safe location.
21_DJD2_OM_EN_USC_t.book Page 372
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